Laptop turns off whenever the lid is closed

Anonymous
2010-01-28T19:26:50+00:00

Beginning yesterday, my Dell laptop randomly started to turn off (not sleep/hibernate but shut down) whenever I tried to close the lid.  I have already checked my power settings and they are unchanged.  I tried to do a system restore to a time before the problem started and also tried uninstalling the device driver (per a similar question in this forum).  Nothing has helped so far.  The computer seems to be working normally otherwise.

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-06-11T17:49:12+00:00

Hello!!!

I also had the same problem with my Dell laptop with windows 8.1 running. Did all possible things to fix the bug, but nothing work for me. Finally I found out that the drivers installed for my DVI to USB adapter is causing the problem. When I uninstalled the drivers, my computer started behave normally. Try this one, if you have recently installed some drivers like this..

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2010-01-29T18:42:56+00:00

Hi dhunter452,

I would like to clarify the following things:

  1. What settings have you defined when the lid is closed?
  2. Have you checked if the issue persists with a different power plan?

When you close the lid on your mobile PC, Windows can shut down, do nothing, or enter a power-saving state, such as sleep or hibernation. You can apply the same setting to all of your power plans or you can apply different settings to individual plans.

I would suggest you to apply the same setting (**do nothing or sleep)** to all plans:

1.    Open Power Options by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Power Options.

2.    On the Select a power plan page, click Choose what closing the lid does.

3.    On the Define power buttons and turn on password protection page, next to when I close the lid, choose what you want your mobile PC to do, both for when it is running on battery and when it is plugged in.

4.    Click Save changes.

See the link below for more information:

Change what happens when you close your mobile PC lid

http://windows.microsoft.com/en-us/windows-vista/Change-what-happens-when-you-close-your-mobile-PC-lid

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

61 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-11-19T18:38:23+00:00

    Wow thanks for the reply... Very fast and informative. Ill go try to do that today and see if it work! Thanks a lot man!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-11-19T19:33:22+00:00

    I did exactly what you said for me to do and it worked so well... If i could rate a million stars i would... Ive had this problem for about a year and it got so annoying I brought out my old laptop just so I dont need to restart every time I want to close the lid. Thank you So much! 10/10

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-11-19T19:36:44+00:00

    Happy I could help. A little disappointed that it takes us users to find the solution when Microsoft just dithers and ignores our complaints.

    Was this answer helpful?

    0 comments