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Beginning yesterday, my Dell laptop randomly started to turn off (not sleep/hibernate but shut down) whenever I tried to close the lid. I have already checked my power settings and they are unchanged. I tried to do a system restore to a time before the problem started and also tried uninstalling the device driver (per a similar question in this forum). Nothing has helped so far. The computer seems to be working normally otherwise.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello!!!
I also had the same problem with my Dell laptop with windows 8.1 running. Did all possible things to fix the bug, but nothing work for me. Finally I found out that the drivers installed for my DVI to USB adapter is causing the problem. When I uninstalled the drivers, my computer started behave normally. Try this one, if you have recently installed some drivers like this..
Hi dhunter452,
I would like to clarify the following things:
When you close the lid on your mobile PC, Windows can shut down, do nothing, or enter a power-saving state, such as sleep or hibernation. You can apply the same setting to all of your power plans or you can apply different settings to individual plans.
I would suggest you to apply the same setting (**do nothing or sleep)** to all plans:
1. Open Power Options by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Power Options.
2. On the Select a power plan page, click Choose what closing the lid does.
3. On the Define power buttons and turn on password protection page, next to when I close the lid, choose what you want your mobile PC to do, both for when it is running on battery and when it is plugged in.
4. Click Save changes.
See the link below for more information:
Change what happens when you close your mobile PC lid
Thanks and Regards:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
This did the trick! I am an IT operations specialist and i updated every driver, changed every power setting and all kinds of things but looks like fast startup was the problem! My process was to first go into advanced power settings and then make sure when you close the lid it is set to Do Nothing. Close the lid wait about 20 seconds and open it back up to make sure that part works. After that do this.
Go into "Choose what closing the lid does"
Click "Change settings that are currently unavailable"
Remove the V from "Turn on fast start-up (recommended)".
Save changes.
Windows 10 user here. I had the same issue where closing and opening the lid of my laptop caused a forced shutdown and reboot despite me manually selecting it to sleep in the settings menu. I disabled Bluetooth and now it does as commanded. I have no idea why.
This might be a start on the problem. Your solution didn't work, BUT when the computer rebooted, I double checked the settings and "fast startup" was checked again, even though I had just unchecked it two minutes ago.
