Laptop turns off whenever the lid is closed

Anonymous
2010-01-28T19:26:50+00:00

Beginning yesterday, my Dell laptop randomly started to turn off (not sleep/hibernate but shut down) whenever I tried to close the lid.  I have already checked my power settings and they are unchanged.  I tried to do a system restore to a time before the problem started and also tried uninstalling the device driver (per a similar question in this forum).  Nothing has helped so far.  The computer seems to be working normally otherwise.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2015-06-11T17:49:12+00:00

Hello!!!

I also had the same problem with my Dell laptop with windows 8.1 running. Did all possible things to fix the bug, but nothing work for me. Finally I found out that the drivers installed for my DVI to USB adapter is causing the problem. When I uninstalled the drivers, my computer started behave normally. Try this one, if you have recently installed some drivers like this..

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Anonymous
2010-01-29T18:42:56+00:00

Hi dhunter452,

I would like to clarify the following things:

  1. What settings have you defined when the lid is closed?
  2. Have you checked if the issue persists with a different power plan?

When you close the lid on your mobile PC, Windows can shut down, do nothing, or enter a power-saving state, such as sleep or hibernation. You can apply the same setting to all of your power plans or you can apply different settings to individual plans.

I would suggest you to apply the same setting (**do nothing or sleep)** to all plans:

1.    Open Power Options by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Power Options.

2.    On the Select a power plan page, click Choose what closing the lid does.

3.    On the Define power buttons and turn on password protection page, next to when I close the lid, choose what you want your mobile PC to do, both for when it is running on battery and when it is plugged in.

4.    Click Save changes.

See the link below for more information:

Change what happens when you close your mobile PC lid

http://windows.microsoft.com/en-us/windows-vista/Change-what-happens-when-you-close-your-mobile-PC-lid

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2016-01-22T12:44:52+00:00

    Then you say factory reset, I assume you mean that you used the function in your windows 10 called, "Factory Reset" It might help if you reinstall EVERYTHING.

    1. Go download windows 10 onto a usb drive(no need for saving the cd-key)
    2. Format your drive.
    3. Install windows 10 through the usb drive.

    But first, have you tried my first guide with the:

    1. Remove the V from "Turn on fast start-up (recommended)"

    ? Try that first.

    It could be something with the configuration of your BIOS though. Only you can help yourself in that case. BIOS is a dark place.

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  2. Anonymous
    2016-01-21T14:09:07+00:00

    Yea, I did a factory restore back to Windows 8, then reinstalled Windows 10. Perhaps I should try again maybe?

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  3. Anonymous
    2016-01-21T10:22:09+00:00

    Have you tried reinstalling Windows? Then you upgrade from Windows 8.1(etc.) to 10 you get a lot of old windows files laying around on your PC which can corrupt things in unpredictable ways.

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