The search not working is what actually brought me here...or conversely, the computer changed it's behavior and I'm not able to adapt. I honestly believe the search is working but something else is causing it to appear broken. I still need help though.
For my job I receive POs as tif files. I open them and "save a copy" to a folder - renaming them as 'company name - PO number'. Later I email my copy of that PO.tif by clicking "attach" and pasting the PO# in the search box. Pasting "just" the PO# always
provided the exact PO I needed. That worked fine until recently.
On May 9th I upgraded from Office 2007 to 2010 and installed the Office 2010 patches. After that I got no results when pasting the PO number in the explorer search box. I am trying things as I type this and have noticed the following:
- Clicking the start button and pasting the PO# there finds the file - in email and in the file folder. This indicates the search function is working, but why not with file explorer?
- Using file explorer only finds POs (TIFs) from before May 9th but not after.
- file explorer finds PDFs and spreadsheets before and after May 9th using partial names and wildcards needed. Example, for the file name "Microsoft Details" I can type "details" or " *tails" and file explore finds the files. But if I type "tails"
without the * wildcard nothing is found...that's all good.
- PDFs and spreadsheets appear to have their properties searched too but not their contents.
- TIFs by default open with "Windows Photo Viewer", which is what I've been using for years. Today I tried opening a TIF with Office 2010 and then saved a it to the PO folder just like before. File explorer found that PO (same TIF name) just fine.
- The above got my attention so I tried several things. Instead of opening TIFs from an email I copied them to another folder, then opened them from that folder with Windows Photo Viewer and saved the file to my PO folder. Still not found in a search.
- Next I tried to open an older TIF (pre-May 9th) and resave it but I couldn't because the original was read-only. I noticed everything was read-only beginning May 9th.
- Neither removing the read-only flag nor saving it without read-only changed anything. TIFs after May 9th still weren't searchable.
- Opening a TIF with Windows Photo Viewer and resaving it with a completely different name only worked when the original file was created before May 9th. Even though I renamed and saved the file today, the Date Modified showing in file explorer was still
the old date.
- Repeating the above step but using Office 2010 to open and save the TIF worked fine. The new file was searchable and the "Date Modified" in file explorer showed today's date and time. I'm not sure if the date/time stamp is relevant but thought its worth
mentioning.
I started this post thinking it was a Search Index issue but its looking more and more like "Windows Photo Viewer" was somehow modified when I upgraded from Office 2007 to Office 2010. I posted this here because I don't know if the Search Index can't find certain
new TIFs or if Windows Photo Viewer is preventing its TIFs from being found. I suspect others might be experiencing similar things. As a user I thought I was just upgrading Office - no other changes were wanted. This is the type of thing that drives me
crazy.
I read and read, and rebuilt the index several times. After wasting all that time I now have to start over and see if anyone knows how to fix Windows Photo Viewer...if that's really the problem.