Optiarc DVD RW AD-7560A ATA DEVICE don't work

Anonymous
2009-03-14T06:32:47+00:00

My DVD/CD ROM don't work.  Device Manager shows a "!" on the Optiarc DVD RW AD-756A ATA DEVICE.

 1. Device status shows ( this device cannot start. (code 10) ).

 2. Updated Driver....shows the that best driver software for device is already installed.

 3.  This is the manufacture driver.

 4. Driver provider- Microsoft, Driver version-6.0.601. 18000, Manufacturer-(Standard CD-ROM drives)

    Hope enough information.. oh, my computer is laptop Windows Vista-Service Pack 1,  Sony VAIO- VGN-NR22OE.

    Thankful for any advice..

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-03-18T03:12:54+00:00

Hi Nikki 801,

Can you please attempt these steps?  Please be very cautious when editing the registry.  If you would please not delete anything just yet.  If you would please perform the following steps....If Upper and Lower Filters is not within this Registry Key, please simply exit the registry. 

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

  1. Click Start

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, type regedit in the Start Search box, and then click regedit in the Programs list.

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If you are prompted for an administrator password or confirmation, type your password, or click Continue. 2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM. 3. In the right pane, right-click UpperFilters, and then click Delete. 4. Click Yes to confirm the removal of the UpperFilters registry entry. 5. In the right pane, right-click LowerFilters, and then click Delete. 6. Click Yes to confirm the removal of the LowerFilters registry entry. 7. Exit Registry Editor, and then restart the computer.

If you would please follow up with me at your earliest convenience, I would greatly appreciate it.

Thank you,

Aaron Griffin

Support Engineer

Microsoft Support

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  1. Anonymous
    2010-04-06T15:11:15+00:00

    Hi Sir Aaron! I created a profile just so i could thank you properly for saving us a lot of money on a trip to a pc technician. Im so grateful that i found your answer in this forum ^__^

    it worked well with my friend's vista os pc. even though it didn't have the lower filter i did my best to pray as i deleted the upper filter. Im so glad that it was solved even with just that.

    they shouldn't need any answer aside from your solutions... ^__^

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  2. Anonymous
    2010-04-11T17:39:59+00:00

    Many thanks

    It worked on mine

    what if a desktop can read the DVD only and not the CD can we use the same procedure

    To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

    1. Click Start

    Collapse this imageExpand this image

    , type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this imageExpand this image

    If you are prompted for an administrator password or confirmation, type your password, or click Continue. 2. Locate, and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

    Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM. 3. In the right pane, right-click UpperFilters, and then click Delete. 4. Click Yes to confirm the removal of the UpperFilters registry entry. 5. In the right pane, right-click LowerFilters, and then click Delete. 6. Click Yes to confirm the removal of the LowerFilters registry entry. 7. Exit Registry Editor, and then restart the computer.

    Many Thanks again

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  3. Anonymous
    2010-04-11T17:41:42+00:00

    I agree with you

    Many thanks AARON

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  4. Anonymous
    2010-04-11T18:24:12+00:00

    Hi,

    For those that need more help on editing the filters and other CD/DVD issues see my reply above

    dated Saturday, February 20, 2010 6:48 AM.

    Particularly these links :

    Manually try this fix if the 314060 Fixit did not work

    http://www.pchell.com/hardware/cd\_drive\_error\_code\_39.shtml

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -

    a Mr Fixit

    http://support.microsoft.com/kb/982116

    Hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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