Windows 7 I get Icons instead of pictures on Thumbnails

I have two programs "Cricut Design Studio" and "4D Embroidery System" both of which show the program icon on the thumbnail instead of the thumbnail picture itself.  I spent 4 hours on the phone with HP Support yesterday (since my copy of Windows 7 is an OEM product) - they were unable to correct the problem.  I am experiencing this same problem on my new desktop that has Windows 7 on it.  I have tried all the usual fixes - eg. in folder options unchecking "Always show Icons not Thumbnails" and both checking and unchecking "Display file icon on thumbnails" - also in the Control Panel under System, Advanced System Settings, Advanced tab , Preformance settings, making sure the "Show thumbnails instead of icons" is checked.

I have XP on my old desktop computer - the program icons display the pictures on the thumbnails correctly on that computer.

I can load those files onto a jump drive, plug that jump into my Windows 7, and the files on the jump show the thumbnail pictures correctly.  If I transfer those files onto the computers with Windows 7 on them, they become icons of the program again (instead of pictures of the file).  In Windows 7, I have all the latest updates, and both of the programs that I can't see the pictures on the thumbnails also have the latest updates, and are completely compatible with Win 7.

This is a real problem for me because I work with these files (over 10,000 of them) daily.  The many of the file names are just numbers, so without the pictures, I can't tell which file to open.  Please HELP!