Large file transfer stops working when using USB hard drive and Windows 7 64 bit, Intel chipset

Hi Croth44,

A.      How are you trying to transfer files to the external hard drive?

B.      Were you able to transfer it earlier?

C.      Are you getting any error message?

D.     Is your hard drive NTFS formatted?

Let us try the below steps.

Step 1

Try to convert the file system to NTFS and check if you are able to transfer files.

1.      Click Start

2.      Type cmd in the start search box

3.      Right click on cmd from the menu and choose run as administrator.

4.      In the command prompt type convert <drive_letter> /fs:ntfs

Step 2Try to break the files to smaller size or shrink the files and transfer the files.

Step 3

Uninstall all USB related entries in device manager.

1. Click START
2. Right click 'Computer' and select 'Properties'
3. On the left hand side, click 'Device Manager'
4. Expand the 'Universal Serial Bus Controllers' category
5. Right click and uninstall ALL entries listed
6. Restart your Computer and check if it works.

I would suggest you to go to your Manufacturer's website and try to install latest drivers for chipset. Make sure you install it in compatibility mode as there are no 64 bit drivers released for Windows 7.

http://windows.microsoft.com/en-us/windows-vista/Transferring-files-and-settings-frequently-asked-questions

Bindu S -- Microsoft Support

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Hello,

1.) I am trying to transfer the files in Windows explorer.

2.)I haven't been able to transfer large files at all without a freeze/stall.

3.) No error message. The transfer just stops and sits there. The USB hard drive activity light stops flashing and just stays on.

4.)Yes, my drives are both formatted in NTFS.

Step1. Drives are already NTFS

Step2.  Yes I can transfer smaller files <50megs without incident

Step3. I did this and there was no difference, problem still exist.

I have installed the latest chipset drivers for the manufacturer

The issue seems to be worse transferring from the USB drive to the computer hard drive. I have less trouble going from the computer hard drive to the USB hard drive. Example: I can use Acronis True Image and create an image on the USB hard drive no problem. When I try to verify the image on the USB hard drive it locks up. As I said the problem is predominately going from the USB drive to the computer hard drive

Thanks for you assistance

Anymore ideas ?

Try uninstalling Acronis True Image (before you do that, make sure you have the product key and the install media so you can reinstall the app).

Then try copying files to see if you still encounter the issue.

Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**

I tried uninstalling as suggested but it made no difference. If I go to msconfig and do a diagnostic startup the problem still exist. If I start in safe mode the transfers work perfectly. I can turn off all the startup items and all the non microsoft services and the problem still exist.  Safe mode works  fine for the large file transfers. I hope this information helps.

Thanks for working with me on this problem