the RPC server is unavailable on windows 7 stand alone logon

Hi Turbo00,

1. Did you make any changes prior to the issue?
2. How many user accounts do you have?

Try the following steps and check the result.

Step 1: Perform System Restore

a. Insert the Windows DVD. Unplug all the external devices connected to the computer except keyboard and mouse.

b. Restart your computer.

c. Let the computer restart (boot) from the DVD.

d. If prompted, press any key to continue.

e. When you reach the Install Windows screen, select your preferences in the Language to install, Time and currency format, and Keyboard or input method boxes, and then click Next.

f. Do not click Install now. Instead, click Repair your computer. The System Recovery Options dialog box appears.

g. Make sure the correct operating system is selected, and then click Next.

h. After you click Next, the System Recovery Options menu appears.

i. Click System Restore. Once the System Restore completes, restart the computer.

j. Remove the DVD and restart the computer to see if the system starts fine.

See Make system repairs from the Windows Recovery Environment

Step 2: If you've any other user account on the computer, then try logging into it and check if the issue persists.

See Fix a corrupted user profile

Regards,

Syed - Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Thanks for the reply..  I did most of this already..

The only thing that was changed in the past month, besides updates, was the removal of Office 2010 Beta. I used the Microsoft uninstall tool to do that. I did that at least 5 days before this happened.  I had not got around to put the release version on. However that was several days before this error started to occur.

I tried a startup repair from both the hard drive and from booting from the origional DVD several times.

all tests return Error code = 0x0 (which I believe means all OK) 

Root cause found:

Boot status indicates that the OS booted OK

I tried to do a system restore booting from the hard disk as well as the origional DVD

at all restore points, it begins, then stops with the following error:

The instruction at 0xfb83584d referenced memory at 0x00000008. The memory could not be read.

the instruction at 0xfb8b584d, changes for example 0xfb19584d where the 5th 6th 7th and 8th characters vary by restore point. I tried every one.

The 0x00000008 I believe is pointing to the registry. Is this correct ?

I can not log in with any user account. It does the same thing. It validates and says "Welcome".. with the spinning thingey, then a big red X saying "The RPC server is unavailable"   followed by a reboot. 

I had the administrator and guest account disabled, I enabled them via a PE boot disk and blanked out all of the passwords, the do the same, appear to validate and say welcome, and the RPC error again.

Each boot, the initial user gets the RPC error

After the initial RPC error, if you use the same logon, or switch users the error is immediate "Windows Security The system cannot log you on" 

I ran the Windows Memory Diagnostic Tool both from the hard drive as well as from the origional DVD as well as from the HP BIOS. all tested good

The HP BIOS is up to date

I ran avast! bart with the only errors being cookies and such.

I ran chkdsk c: /f from a command prompt booting on the origional DVD. all was normal.

I can get to the whole hard drive structure from a PE boot disk or the origional DVD and run regedit, or replace a .dll or ???  I just do not know what to look for in the registry or what to replace !

Norton AV (yes I have Norton Ghost on here without making an image in months) came up blank. 

any other suggestions or what to look for in the registry before I just wipe it all ? All help is and would be appreciated.

 Thanks in advance...

Hi Turbo00,

By your problem description, it's understood that the issue persists even when you start the computer in safe mode.

Step 1: If you're able to start the computer in safe mode, then try starting the RPC (Remote Procedure Call) services and start the computer in clean boot

a. Click Start, type services.msc and hit enter.

b. From the list of services, double click on Remote Procedure Call services.

c. Change the startup type to Automatic and click Start.

d. Click ok to apply the changes.

Step 2: Restart your modem or router.

a. Remove the power cable from the modem or router.

b. After all lights on the device have gone out, wait at least 10 seconds, and then plug the modem and router back in.

c. Some modems have a battery backup that prevents the lights from going out. For this type of modem, press and quickly release the Reset button.

d. Start the computer and check the result.

Regards,

Syed - Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Syed,

      Again thank you for your attempt to resolve my problem. 

      You are correct in your first statement. The same issue persists even when you start the computer in safe mode. So the kb article is not relevent as I can not get to a GUI nor command prompt logged it to start/stop services via the GUI or the command prompt. 

    I dont believe the router on the system is of issue (there is no modem on the notebook). I have restarted the router, and most of the things I have tried I have tried with both the built in NIC on and off, the wireless g/n on and off, and all combinations of the NIC cards as well as a differant router at home and my work.  This is a notebook NOT in a domain. It is just set as the default "workgroup" and is not a member of a homegroup either.

   Any thoughts on my registry theory. where is the registry place and value to autostart this service ?  I have been able to get by not using this laptop, but toward the end of Sunmmer, I am in education, I am just going to back up the data and blow it away an start over.. 

       Thanks in advance  ....