the RPC server is unavailable on windows 7 stand alone logon

Anonymous

When I try to logon to my windows 7 64bit stand alone machine, I get the error message "the RPC server is unavailable"

It accepts the login - says welcome to windows then the error message waits a while then reboots. It has a fingerprint reader, but gives the same error when using a password. It will not start go any further then this in "safe mode" or "last know good configuration mode" or any other mode.. Did a checkdisk booting from a cd rom. Booting from a CD rom, I can see all of the files..

HP dv9000 4 gig ram

Stand alone - no Domain or homegroup

Windows 7 Ultimate installed since it was released

fingerprint reader installed, but I get the same error using a password

up to date on service packs, MS Defender, AVG (free ver), Malware (free ver), Spybot (free ver)

Hoping to not have to do a re-install

thanks in advance...

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Anonymous

Another solution is to make sure "DHCP Client" and "RPC Endpoint Mapper" "Remote Procedure Call (RPC) Locator" "Remote Procedure Call (RPC)" are all running and set to automatic.

I hope this helps too.

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55 additional answers

Anonymous

2010-07-16T14:55:20+00:00

Syed,

        I appreciate your attempts to resolve my problem, with all due respect, am I dealing with a "bot" ?

    How does one un-install or change a program, if one can not get past the logon screen either in safemode, GUI or commandline ?

The past two responses require a successful logon to implement. I have built, managed, and also teach helpdesk/system support at the college level. This question went way past reading a script answer after the first response. Please read the entire problem description and what has been tried, then jump to the level of the person that you are helping. It is acknowleged that I can not log in even in safe mode, then responded to with that limitation/requirement in mind.

   I acknowledge that multiple security software programs can cause a system to fail. The ones listed, AVG (free ver), Malwarebytes (free ver), and Spybot Search and Destroy (free ver) do very differant things. MS defender has no documentated issues with any of the others. The free versions of Malwarebytes, and Spybot, require manual intervention. That said, I do know where in the registry to halt the startup of these progams in boot. Preventing them from starting and renaming their directories (so they are not in the correct path) effectivly should make it as if they are not running or installed (with the exception of a possible error with the system searching for them). Disabling them in this manner makes no difference. The error still occurs.

   Can anyone answer my question that I keep coming back to. Where in the registry do I find, and turn on the RPC server service, what files need to be in the system and where, and what other dependencies does this service involve or require ??

    Thanks again in advance...
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Anonymous

2010-07-15T12:40:11+00:00

Hi Turbo00,

Sorry about misunderstanding your post. If you had created a system image backup, then use the backup file to restore the entire PC.

For more information, see Restore your computer from a system image backup

Regards,

Syed - Microsoft Support.

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Anonymous

2010-07-15T05:01:12+00:00

Syed,

      Again thank you for your attempt to resolve my problem.

      You are correct in your first statement. The same issue persists even when you start the computer in safe mode. So the kb article is not relevent as I can not get to a GUI nor command prompt logged it to start/stop services via the GUI or the command prompt.

    I dont believe the router on the system is of issue (there is no modem on the notebook). I have restarted the router, and most of the things I have tried I have tried with both the built in NIC on and off, the wireless g/n on and off, and all combinations of the NIC cards as well as a differant router at home and my work. This is a notebook NOT in a domain. It is just set as the default "workgroup" and is not a member of a homegroup either.

   Any thoughts on my registry theory. where is the registry place and value to autostart this service ? I have been able to get by not using this laptop, but toward the end of Sunmmer, I am in education, I am just going to back up the data and blow it away an start over..

       Thanks in advance ....
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Anonymous

2010-07-12T16:10:15+00:00

Hi Turbo00,

By your problem description, it's understood that the issue persists even when you start the computer in safe mode.

Step 1: If you're able to start the computer in safe mode, then try starting the RPC (Remote Procedure Call) services and start the computer in clean boot

a. Click Start, type services.msc and hit enter.

b. From the list of services, double click on Remote Procedure Call services.

c. Change the startup type to Automatic and click Start.

d. Click ok to apply the changes.

Step 2: Restart your modem or router.

a. Remove the power cable from the modem or router.

b. After all lights on the device have gone out, wait at least 10 seconds, and then plug the modem and router back in.

c. Some modems have a battery backup that prevents the lights from going out. For this type of modem, press and quickly release the Reset button.

d. Start the computer and check the result.

Regards,

Syed - Microsoft Support.

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