dvd driver, corrupt in the registry

Anonymous
2009-01-27T22:53:39+00:00

When I put a disc in the dvd drive it does nothing. When I go into My Computer it cannot see the drive.

When I look at the dvd drive in Device Manager it tells me,

"Windows cannot start this hardware device because its configuration  information (in the registry) is incomplete or damaged. (Code 19)  Click 'Check for solutions' to send data about this device to Microsoft and  to see if there is a solution available."

When I do that it directs me to a page where I can spend $80 for Nero 9.

When I look up Code 19 at Microsoft it tells me that the registry information is corrupt and I will have to edit the registry, but where in the registry to edit or what to change it to it does not tell me.

 If I try to update the driver it tells me the driver is up to date and won't change it.

Am I right in thinking that if I simply uninstall the dvd drive and reboot Vista will automatically reinstall it and download the driver from the internet?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-04-02T10:51:42+00:00

I thought that I had posted the solution.  The upper and lower filters need to be refreshed.  Here is a solution that I found on Adobe forums. http://kb2.adobe.com/cps/402/kb402306.html

Refresh the CD and DVD drivers list in the Windows registry.

Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For information on the Windows Registry Editor, see the Windows documentation or contact Microsoft Technical Support.

To refresh the CD and DVD drivers list in the Windows registry:

Important: After you refresh the driver list in the Windows registry, you may need to reinstall any other CD or DVD burning applications on your computer. If you restart Windows after this procedure and other CD or DVD burning applications do not recognize the CD or DVD drive, then reinstall those applications.

  1. Uninstall your Adobe application.
  2. Open Registry Editor:
    • On Windows 2000 and XP: Choose Start > Run. Type regedit in the Open text box and click OK.
    • On Windows Vista: Choose Start. Type regedit in the Search text box, and press Enter.
  3. In the left pane of Registry Editor, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and select the {4D36E965-E325-11CE-BFC1-08002BE10318} key, which appears as a folder.
  4. Select File > Export (Windows XP and Vista) or Registry > Export Registry File (Windows 2000).
  5. In the Export Registry File dialog box, select Selected Branch under Export Range, name the file (for example, CDDVDkey.reg), and click Save to save the file to the Desktop.
  6. In the right panel of the Registry Editor, select the LowerFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
  7. Select the UpperFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
  8. Close Registry Editor.
  9. Open Device Manager:
    • On Windows 2000 and XP: Choose Start > Control Panel. Double-click the System icon, click on the Hardware Tab, then click on Device Manager.
    • On Windows Vista: Choose Start > Control Panel, double-click System, then click Device Manager in the Tasks pane.
  10. Click on the plus symbol next to DVD/CD-ROM Drives.
  11. For each DVD-ROM or CD-ROM drive listed, select the icon then choose Action > Uninstall.
  12. Restart Windows.
  13. Windows will automatically detect and reinstall your DVD-ROM or CD-ROM drives. You can verify that the drives are installed by viewing them in Device Manager (see step 9). If the drives are not present, open Device Manger and choose Actions > Scan For Hardware Changes.
  14. Reinstall your Adobe application.
  15. Restart Windows.

Important: If this solution doesn't resolve the problem with the application you reinstalled, then you should restore the CD and DVD drivers list in the Windows registry.

To restore the exported CD and DVD drivers list:

  1. Double-click the registry key you exported.
  2. Close the Registry Editor.
  3. Restart Windows.

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Anonymous
2009-01-29T21:35:33+00:00

That answer didn't work, it just came back saying the same thing.

So I tried System Restore again, using the same restore point I had the first time, and it worked.

No idea why.

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  1. Anonymous
    2009-11-16T02:21:42+00:00

    I have the same problem.

    **Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.**

    I tried system restore at a number of points, at about the third it started working, though not properly, and my internet stopped working until i restored it back. What else can i do to fix my TSSTCorp CDDVDW TS-L632H ATAdriver.

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  2. Anonymous
    2009-01-28T16:41:41+00:00

    Yes, it did work.

    The awful thing is I was trying to get it to read CDs made with my old computer, but it said it couldn't read anything in the CD-MRW format, so I was trying to find something that would and I installed

    InCDReader-5.9.4.0.exe

    That's what blew it.

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  3. Anonymous
    2009-01-28T05:37:31+00:00

    Hello alanx74,

    Thank you for posting to the Microsoft Answers Forum.

    A couple of questions for you:

    Has this ever worked? What has changed in your environment? Have you added any programs or installed a windows update? I would suggest that you remove the device from the Device Manager, and then go to uninstall the DVD drive. Reboot Vista and let it detect the device again. Be sure you have the most updated driver for your device. You may need to go to the manufacturer website to verify if you have the most current driver.

    If you are still having problems after reinstalling, then I would make sure that you run your Anti-virus program and make sure you don't have a virus that is causing your problem. 

    When researching for you error message, the first article that came up was for Windows XP but much of the information is still viable for Windows Vista. The KB article is: 310123 - Explanation of error codes generated by Device Manager in Windows XP Professional  http://support.microsoft.com/kb/310123 Excerpt from the article dealing with the error code 19:

    Code 19

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)

    Recommended resolutionsA registry problem was detected. This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Here are some things that you can try to resolve this problem.Uninstall and reinstall the driverUninstall the driver from Device Manager and scan for new hardware to install the driver again.You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

    1. On the device Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
    2. Restart your computer.
    3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.

    Please post again and let us know if this has helped with your issue.

    Sincerely,


    Marilyn

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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