WEI - The Windows Experience Index for your system could not be computed.

Anonymous
2009-10-23T22:29:38+00:00

Hi,

Ive installed a clean copy of Windows7 64bit, on a formatted HD. I am unable to run WEI.

I updated the BIOS for my M3A79-T DELUXE to the latest (1303 rev). Installed all latest drivers for the hardware and latest Windows update.

I have ran c: CHKDSK /F /R /X (Ive seen on a website this has resolve the issue for one person) 

checked all hardware is installed ok and there are no conflicts in device manager.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-10-24T11:13:49+00:00

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

I had the same error message and, in my case, the log file reported "Unable to save". It appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results.

Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on.

Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best.

Worth a try?

Keith.

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Anonymous
2009-11-05T17:14:05+00:00

Hello Everyone,

For those with Kaspersky and this issue, an article was recently released by Kaspersky with their fix for the issue:

http://support.kaspersky.com/faq/?qid=208280937

Thanks!

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2009-11-04T20:31:14+00:00

    Damn that's bad RunFox. I am really not wanting to change my bios as I only built the machine recently, and upgraded the bios originally. I have to say everything else runs perfectly, about from WEI and Fraps for me. Kaspersky doesn't seem to be culprit in my case. I have since removed it and I still can't run these apps.

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  2. Anonymous
    2009-11-16T19:57:24+00:00

    I have Win7 Ult x64 and Kaspersky Internet Security 2010.

    When I run WEI I get "Cannot complete assessment. The assessment or other operation did not complete successfully. This is due to an error being reported from the operating system, driver or component."

    Went to http://support.kaspersky.com/faq/?qid=208280937 and I don't have those 2 files to rename on my system. What now???

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  3. Anonymous
    2009-11-17T10:09:06+00:00

    I changed my motherboard from a Gigabyte to an Asus. The problems I were experiencing have all been resolved as a result of the change. So it suggests my problems were with Gigabyte hardware/software and not with Windows.

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