WEI - The Windows Experience Index for your system could not be computed.

Anonymous
2009-10-23T22:29:38+00:00

Hi,

Ive installed a clean copy of Windows7 64bit, on a formatted HD. I am unable to run WEI.

I updated the BIOS for my M3A79-T DELUXE to the latest (1303 rev). Installed all latest drivers for the hardware and latest Windows update.

I have ran c: CHKDSK /F /R /X (Ive seen on a website this has resolve the issue for one person) 

checked all hardware is installed ok and there are no conflicts in device manager.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-10-24T11:13:49+00:00

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

I had the same error message and, in my case, the log file reported "Unable to save". It appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results.

Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on.

Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best.

Worth a try?

Keith.

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Anonymous
2009-11-05T17:14:05+00:00

Hello Everyone,

For those with Kaspersky and this issue, an article was recently released by Kaspersky with their fix for the issue:

http://support.kaspersky.com/faq/?qid=208280937

Thanks!

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2009-10-24T11:33:57+00:00

    Hi Deadman,

    I tried SFC /SCANNOW

    It came completed ok with the below message.

    =======================================

    Beginning verification phase of system scan.

    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations

    =======================================

    Tried again and I get the same error message.

    Thanks

    Dave

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  2. Anonymous
    2009-10-24T11:41:03+00:00

    Hi Keith,

    I can see the 'Assessment compelte' this flashes up after 7 seconds from starting the rating then as you mentioned it is replaced with the error.

    I have tried turning off kaspersky 2010, I get the same error message.

    Here is a copy of the WINSAT.LOG file

    I dont know why on the second line its showing the command line = D:\Windows\system32\winsat.exe

    as windows is installed on C:

    There is no d:\windows folder

    ==================================================================

    030201 (0844) - winsat\logging.cpp:0815: --- START 2009\7\13 22:08:30 PM ---

    030232 (0844) - winsat\main.cpp:4301: Command Line = "D:\Windows\system32\winsat.exe" moobe -cancelevent 849bd0b4-8fa1-4e71-8c56-8fdbbf2e34d1 -moobegoevent 27423f94-1309-49e2-9e93-e31a7cd77d2f

    030232 (0844) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    030357 (0844) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=TRUE.

    030420 (0844) - winsat\main.cpp:4585: Watch dog system enabled

    030420 (0844) - winsat\main.cpp:4592: Main watch dog timer set to 60.0 seconds

    030638 (0844) - winsat\main.cpp:2505: > DWM not running.

    031746 (0844) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'

    031761 (0844) - winsat\main.cpp:2793: > power policy saved.

    031886 (0844) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'

    031902 (0844) - winsat\main.cpp:2814: > power policy set to maximum.

    032307 (0844) - d3d\dx9misc.cpp:1030: HRESULT = 8876086a

    032323 (0844) - d3d\dx9misc.cpp:1030: Error: Unable to create the D3D device

    032323 (0844) - d3d\dx9misc.cpp:1030: Error: Unable to check the capabilities of the video card because a d3d device could not be created

    032463 (0844) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance

    032463 (0844) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=TRUE  RanOverTs=FALSE  RanOnbatteries=FALSE

    032479 (0844) - winsat\main.cpp:1775: > Run Assessment features

    033009 (0844) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock

    033150 (0844) - d3d\graphicsop.cpp:0263: Driver is not WDDM; aborting assessment.

    033446 (0844) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 0

    033462 (0844) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS

    033524 (0844) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 0

    033540 (0844) - winsat\processresults.cpp:1274: Limiting DWM Score to 1.0 - no DX9 capability

    033540 (0844) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 0

    033571 (0844) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=TRUE  RanOverTs=FALSE  RanOnbatteries=FALSE

    033680 (0844) - winsat\processresults.cpp:1274: Limiting DWM Score to 1.0 - no DX9 capability

    033696 (0844) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 0

    033696 (0844) - common\winsatutilities.cpp:1382: cannot access the winast API registry key; 2 The system cannot find the file specified.

    033789 (0844) - winsat\main.cpp:2339: > Finalized MOOBE key

    033836 (0844) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'

    033836 (0844) - winsat\main.cpp:2855: > Power state restored.

    033852 (0844) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    033945 (0844) - winsat\main.cpp:2899: INFO: DwmpRestartComposition() did not return OK!

    033961 (0844) - winsat\watchdog.cpp:0311: Watch dog system shutdown

    033977 (0844) - winsat\main.cpp:4909: > exit value = 0.

    =======================================================================

    I will try uninstalling Kaspersky I will let you know the outcome.

    Thanks

    Dave

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  3. Anonymous
    2009-10-24T11:55:59+00:00

    I removed Vipre, still get the same problem, this is my log, in bold what I think is strange:

    263485 (4012) - winsat\logging.cpp:0815: --- START 2009\10\24 13:39:55 ---

    263485 (4012) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent 5afa0d53-1cd4-4a28-b2a0-3efb886e9f5e

    263485 (4012) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    263501 (4012) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    263548 (4012) - winsat\main.cpp:4585: Watch dog system enabled

    263548 (4012) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds

    263548 (4012) - winsat\main.cpp:3115: A failure occured while trying to read partial assessments from the datastore.  Running full assessment

    263548 (4012) - winsat\main.cpp:2490: > DWM Running.

    263922 (4012) - winsat\main.cpp:2497: > turning off DWM.

    263922 (4012) - winsat\main.cpp:2470: > EMD service will be restored on exit.

    263922 (4012) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'

    263922 (4012) - winsat\main.cpp:2793: > power policy saved.

    263938 (4012) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'

    263938 (4012) - winsat\main.cpp:2814: > power policy set to maximum.

    264811 (4012) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance

    264811 (4012) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=FALSE  RanOverTs=FALSE  RanOnbatteries=FALSE

    264811 (4012) - winsat\main.cpp:1775: > Run Assessment features

    264998 (4012) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock

    276558 (4012) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 42083600

    276558 (4012) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS

    276558 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    282377 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    288149 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3

    295980 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3

    304233 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    311377 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    318210 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3

    337866 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3

    359956 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname GeomF4 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 150;200;241 -batchcnt C(50);C(200);C(300) -objs C(12);C(26);C(45) -noalpha -geomf4shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1

    368895 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname GeomV8 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75;100;120 -batchcnt C(25);C(100);C(150) -objs C(8);C(17);C(29) -noalpha -geomv8shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1

    377413 (4012) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname CBuffer -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75 -batchcnt C(25) -objs C(8) -rendertotex 6 -rtdelta 3 -texpobj C(1) -cbuffershader -cbufa 2 -cbuff 5 -cbufp 6

    383450 (4012) - winsat\main.cpp:1775: > Run Assessment mfmedia -input C:\Windows\Performance\WinSAT\winsat.wmv -nopmp

    384823 (4012) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_MPEG2_HD_15mbps.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    391000 (4012) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_VC1_15mbps.wmv -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    396835 (4012) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480i_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    402841 (4012) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480p_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    408738 (4012) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_10mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    414588 (4012) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480_5sec_6mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    420453 (4012) - winsat\main.cpp:1775: > Run Assessment media -input C:\Windows\Performance\WinSAT\winsatencode.wmv -encode C:\Windows\Performance\WinSAT\winsat.prx

    423449 (4012) - winsat\main.cpp:1775: > Run Assessment moobego

    423449 (4012) - winsat\main.cpp:1775: > Run Assessment cpu -encryption -up

    426569 (4012) - winsat\main.cpp:1775: > Run Assessment cpu -compression -up

    436615 (4012) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2 -up

    439688 (4012) - winsat\main.cpp:1775: > Run Assessment cpu -compression2 -up

    449704 (4012) - winsat\main.cpp:1775: > Run Assessment cpu -encryption

    459875 (4012) - winsat\main.cpp:1775: > Run Assessment cpu -compression

    470109 (4012) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2

    480280 (4012) - winsat\main.cpp:1775: > Run Assessment cpu -compression2

    490513 (4012) - winsat\main.cpp:1775: > Run Assessment mem

    495739 (4012) - winsat\main.cpp:1775: > Run Assessment disk -seq -read -n 0

    497939 (4012) - winsat\main.cpp:1775: > Run Assessment disk -ran -read -n 0

    498251 (4012) - winsat\main.cpp:1775: > Run Assessment disk -scen 2009 -drive C:

    549622 (4012) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 42083600

    549622 (4012) - winsat\processresults.cpp:0962: > Wrote cpu expression compression score to the registry 159

    549622 (4012) - winsat\processresults.cpp:1004: Total physical mem available to the OS : 3,99 GB (4.290.207.744 bytes)

    549622 (4012) - winsat\processresults.cpp:1253: Skipping StdDefPlayback limit check.549622 (4012) - winsat\processresults.cpp:1265: Skipping StdDefPlayback limit check.

    549622 (4012) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 740

    549622 (4012) - winsat\processresults.cpp:1498: > Wrote random read disk score to the registry 137267

    549638 (4012) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=FALSE  RanOverTs=FALSE  RanOnbatteries=FALSE

    549638 (4012) - winsat\main.cpp:4736: ERROR:  Unable to save validated results.

    549653 (4012) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'

    549653 (4012) - winsat\main.cpp:2855: > Power state restored.

    549653 (4012) - winsat\main.cpp:2870: > Successfully reenabled EMD.

    549669 (4012) - winsat\main.cpp:2896: > Composition restarted

    549669 (4012) - winsat\watchdog.cpp:0311: Watch dog system shutdown

    549669 (4012) - winsat\main.cpp:4909: > exit value = 1.

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