WEI - The Windows Experience Index for your system could not be computed.

Anonymous
2009-10-23T22:29:38+00:00

Hi,

Ive installed a clean copy of Windows7 64bit, on a formatted HD. I am unable to run WEI.

I updated the BIOS for my M3A79-T DELUXE to the latest (1303 rev). Installed all latest drivers for the hardware and latest Windows update.

I have ran c: CHKDSK /F /R /X (Ive seen on a website this has resolve the issue for one person) 

checked all hardware is installed ok and there are no conflicts in device manager.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-10-24T11:13:49+00:00

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

I had the same error message and, in my case, the log file reported "Unable to save". It appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results.

Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on.

Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best.

Worth a try?

Keith.

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Anonymous
2009-11-05T17:14:05+00:00

Hello Everyone,

For those with Kaspersky and this issue, an article was recently released by Kaspersky with their fix for the issue:

http://support.kaspersky.com/faq/?qid=208280937

Thanks!

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2010-02-12T23:11:27+00:00

    Figured it out.  You probably have Windows 7 Ultimate "N" or "KN" - which does not have multi-media support or media player installed.

    to install it go here:  http://www.microsoft.com/downloads/details.aspx?FamilyID=31017ed3-166a-4c75-b90c-a6cef9b414c4&displaylang=en

    Thanks Willie for posting this.  I am using Win 7 Ultimate X64 N & KN and everytime I tried running WEI tool on new build got multimedia support missing error. Downloading and will install shortly to check - this makes so much sense.

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  2. Anonymous
    2010-02-12T23:21:10+00:00

    Figured it out.  You probably have Windows 7 Ultimate "N" or "KN" - which does not have multi-media support or media player installed.

    to install it go here:  http://www.microsoft.com/downloads/details.aspx?FamilyID=31017ed3-166a-4c75-b90c-a6cef9b414c4&displaylang=en

    Thanks Willie for posting this.  I am using Win 7 Ultimate X64 N & KN and everytime I tried running WEI tool on new build got multimedia support missing error. Downloading and will install shortly to check - this makes so much sense. 

    Willie thanks so much the tool is running now.  You just put huge smiles on my face even if this is a somewhat unnecessary tool for general usage.

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  3. Anonymous
    2010-03-11T21:05:54+00:00

    Anybody see what I'm missing here?

    6330863 (3040) - winsat\logging.cpp:0815: --- START 2010\3\11 14:49:36 PM ---

    6330863 (3040) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent d951d5f6-5430-4d8b-b0e3-a210b9a77d88

    6330863 (3040) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    6331082 (3040) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    6331128 (3040) - winsat\main.cpp:4585: Watch dog system enabled

    6331128 (3040) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds

    6331128 (3040) - winsat\main.cpp:3115: A failure occured while trying to read partial assessments from the datastore.  Running full assessment

    6331144 (3040) - winsat\main.cpp:2490: > DWM Running.

    6331347 (3040) - winsat\main.cpp:2497: > turning off DWM.

    6331362 (3040) - winsat\main.cpp:2470: > EMD service will be restored on exit.

    6333297 (3040) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'

    6333297 (3040) - winsat\main.cpp:2793: > power policy saved.

    6333624 (3040) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'

    6333624 (3040) - winsat\main.cpp:2814: > power policy set to maximum.

    6334451 (3040) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance

    6334467 (3040) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=FALSE  RanOverTs=FALSE  RanOnbatteries=FALSE

    6334467 (3040) - winsat\main.cpp:1775: > Run Assessment features

    6334685 (3040) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock

    6349677 (3040) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 1540280

    6349677 (3040) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS

    6349677 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    6356775 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    6363655 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3

    6382437 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3

    6403934 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    6403934 (3040) - d3d\graphicsop.cpp:0209: Driver is not WDDM 1.1; aborting DX10 assessment.

    6403934 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)

    6403934 (3040) - d3d\graphicsop.cpp:0209: Driver is not WDDM 1.1; aborting DX10 assessment.

    6403950 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3

    6403950 (3040) - d3d\graphicsop.cpp:0209: Driver is not WDDM 1.1; aborting DX10 assessment.

    6403950 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3

    6403950 (3040) - d3d\graphicsop.cpp:0209: Driver is not WDDM 1.1; aborting DX10 assessment.

    6403950 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname GeomF4 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 150;200;241 -batchcnt C(50);C(200);C(300) -objs C(12);C(26);C(45) -noalpha -geomf4shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1

    6403950 (3040) - d3d\graphicsop.cpp:0209: Driver is not WDDM 1.1; aborting DX10 assessment.

    6403950 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname GeomV8 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75;100;120 -batchcnt C(25);C(100);C(150) -objs C(8);C(17);C(29) -noalpha -geomv8shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1

    6403950 (3040) - d3d\graphicsop.cpp:0209: Driver is not WDDM 1.1; aborting DX10 assessment.

    6403965 (3040) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname CBuffer -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75 -batchcnt C(25) -objs C(8) -rendertotex 6 -rtdelta 3 -texpobj C(1) -cbuffershader -cbufa 2 -cbuff 5 -cbufp 6

    6403965 (3040) - d3d\graphicsop.cpp:0209: Driver is not WDDM 1.1; aborting DX10 assessment.

    6403965 (3040) - winsat\main.cpp:1775: > Run Assessment mfmedia -input C:\Windows\Performance\WinSAT\winsat.wmv -nopmp

    6408380 (3040) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_MPEG2_HD_15mbps.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    6415135 (3040) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_VC1_15mbps.wmv -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    6421796 (3040) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480i_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    6428255 (3040) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480p_5sec_6mbps_new.mpg -dshow -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    6434495 (3040) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_1080_5sec_10mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 135 -expfrmmax 150 -overrideframetype prog

    6441562 (3040) - winsat\main.cpp:1775: > Run Assessment mediaex -input C:\Windows\Performance\WinSAT\Clip_480_5sec_6mbps_h264.mp4 -video offscreen -audio mute -width 100%m -height 100%m -constrain -savereg -autoprofname -expfrmmin 270 -expfrmmax 300 -overrideframetype int2fps

    6448051 (3040) - winsat\main.cpp:1775: > Run Assessment media -input C:\Windows\Performance\WinSAT\winsatencode.wmv -encode C:\Windows\Performance\WinSAT\winsat.prx

    6460999 (3040) - winsat\main.cpp:1775: > Run Assessment moobego

    6460999 (3040) - winsat\main.cpp:1775: > Run Assessment cpu -encryption -up

    6471077 (3040) - winsat\main.cpp:1775: > Run Assessment cpu -compression -up

    6481233 (3040) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2 -up

    6491279 (3040) - winsat\main.cpp:1775: > Run Assessment cpu -compression2 -up

    6501341 (3040) - winsat\main.cpp:1775: > Run Assessment cpu -encryption

    6511544 (3040) - winsat\main.cpp:1775: > Run Assessment cpu -compression

    6521808 (3040) - winsat\main.cpp:1775: > Run Assessment cpu -encryption2

    6531949 (3040) - winsat\main.cpp:1775: > Run Assessment cpu -compression2

    6542120 (3040) - winsat\main.cpp:1775: > Run Assessment mem

    6547299 (3040) - winsat\main.cpp:1775: > Run Assessment disk -seq -read -n 0

    6559218 (3040) - winsat\main.cpp:1775: > Run Assessment disk -ran -read -n 0

    6575676 (3040) - winsat\main.cpp:1775: > Run Assessment disk -scen 2009 -drive C:

    6667045 (3040) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 1540280

    6667045 (3040) - winsat\processresults.cpp:0962: > Wrote cpu expression compression score to the registry 135

    6667061 (3040) - winsat\processresults.cpp:1004: Total physical mem available to the OS : 2.37 GB (2,548,088,832 bytes)

    6667061 (3040) - winsat\processresults.cpp:1253: Skipping StdDefPlayback limit check.

    6667061 (3040) - winsat\processresults.cpp:1265: Skipping StdDefPlayback limit check.

    6667061 (3040) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 480

    6667061 (3040) - winsat\processresults.cpp:1498: > Wrote random read disk score to the registry 1044

    6667061 (3040) - winsat\processresults.cpp:4371: The Disk Responsiveness Metric is being capped

    6667108 (3040) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=FALSE  RanOverTs=FALSE  RanOnbatteries=FALSE

    6667123 (3040) - winsat\main.cpp:4736: ERROR:  Unable to save validated results.

    6667170 (3040) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'

    6667170 (3040) - winsat\main.cpp:2855: > Power state restored.

    6667170 (3040) - winsat\main.cpp:2870: > Successfully reenabled EMD.

    6667404 (3040) - winsat\main.cpp:2896: > Composition restarted

    6667420 (3040) - winsat\watchdog.cpp:0311: Watch dog system shutdown

    6667420 (3040) - winsat\main.cpp:4909: > exit value = 1.

    Updated drivers and everything, currently don't have antivirus, and it makes it all the way to the end and then gives this error.

    I have a Toshiba Satellite A215-7422

    AMD Turion 64 x2 1.9Ghz

    ATI Radeon Mobility x1200 (integrated)

    Windows 7 32bit

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