WEI - The Windows Experience Index for your system could not be computed.

Anonymous
2009-10-23T22:29:38+00:00

Hi,

Ive installed a clean copy of Windows7 64bit, on a formatted HD. I am unable to run WEI.

I updated the BIOS for my M3A79-T DELUXE to the latest (1303 rev). Installed all latest drivers for the hardware and latest Windows update.

I have ran c: CHKDSK /F /R /X (Ive seen on a website this has resolve the issue for one person) 

checked all hardware is installed ok and there are no conflicts in device manager.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-10-24T11:13:49+00:00

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

I had the same error message and, in my case, the log file reported "Unable to save". It appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results.

Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on.

Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best.

Worth a try?

Keith.

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Anonymous
2009-11-05T17:14:05+00:00

Hello Everyone,

For those with Kaspersky and this issue, an article was recently released by Kaspersky with their fix for the issue:

http://support.kaspersky.com/faq/?qid=208280937

Thanks!

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2009-10-24T15:46:48+00:00

    HI, I cleaned that folder but necessary files, but didn't work.

    I wonder if it is a problem with Intel sata drivers.

    I read someone else with gigabyte P55 motherboards has the same trouble like me.

    I think I will keep this installation as the good one anyway.

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  2. Anonymous
    2009-10-24T12:56:00+00:00

    I'm glad it worked for you. I actually wiped and re-installed it all before I realised what was causing the problem.

    It appears that Kaspersky is not the only possible cause of this type of issue, unfortunately.

    Runfox, I believe I saw someone recommend deleting the old data from the WinSat folder. If you can confirm that, and being very cautious, perhaps a clear run at it may help?

    WEI is also known to 'barf' if the equipment is (a) too old or (b) too new (according to some).

    TTFN.

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  3. Anonymous
    2009-10-24T12:31:33+00:00

    Hi, Ive uninstalled Kaspersky didnt reboot thought I would give WEI a go and it works! CPU - 7.3 RAM 7.4 GFX 7.1 Gaming GFX - 7.1 HD - 5.9 overall score of 5.9 I will raise this issue with kaspersky if its not ready been logged. Thanks for the help Keith and Deadman. I'll leave this open till fox is sorted. Thanks Dave

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