WEI - The Windows Experience Index for your system could not be computed.

Anonymous
2009-10-23T22:29:38+00:00

Hi,

Ive installed a clean copy of Windows7 64bit, on a formatted HD. I am unable to run WEI.

I updated the BIOS for my M3A79-T DELUXE to the latest (1303 rev). Installed all latest drivers for the hardware and latest Windows update.

I have ran c: CHKDSK /F /R /X (Ive seen on a website this has resolve the issue for one person) 

checked all hardware is installed ok and there are no conflicts in device manager.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-10-24T11:13:49+00:00

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

I had the same error message and, in my case, the log file reported "Unable to save". It appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results.

Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on.

Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best.

Worth a try?

Keith.

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Anonymous
2009-11-05T17:14:05+00:00

Hello Everyone,

For those with Kaspersky and this issue, an article was recently released by Kaspersky with their fix for the issue:

http://support.kaspersky.com/faq/?qid=208280937

Thanks!

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2009-12-18T21:00:56+00:00

    Hello All,

    When I try to run it immidiately fails. I checked the logs and it says

    I am on Windows 7 64 bit and have a ATI Radeon 4850 card. any ideas ?

    No AV yet installed

    1731314 (2820) - winsat\logging.cpp:0815: --- START 2009\12\18 14:56:37 PM ---

    1731314 (2820) - winsat\main.cpp:4301: Command Line = "H:\Windows\system32\winsat.exe" formal -cancelevent 01cd5784-319a-4f42-8b3c-4d8c48a73f94

    1731330 (2820) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    1731423 (2820) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    1731439 (2820) - winsat\main.cpp:4505: ERROR: no multi-media files, no MM support

    1731439 (2820) - winsat\main.cpp:2861: > no need to restore power state (no saver object).

    1731439 (2820) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    1731439 (2820) - winsat\main.cpp:4909: > exit value = 10.

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  2. Anonymous
    2009-11-21T18:55:22+00:00

    Keith I have a freshly built HP z400, Xeon w3520, 4 gig ram, Nvidia Quadro fx380, windows 7 64bit.. nothing has been installed yet besides drivers and updates. No AV nothing.. and I am getting this error. Tried the chck disk no errors found.

    This is the log :

    026098 (0868) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    026239 (0868) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=TRUE.

    026239 (0868) - winsat\main.cpp:4500: ERROR: no multi-media files during moobe, no MM support - just running the DWM assessment.

    026286 (0868) - winsat\main.cpp:4585: Watch dog system enabled

    026286 (0868) - winsat\main.cpp:4592: Main watch dog timer set to 60.0 seconds

    026286 (0868) - winsat\main.cpp:3848: > Only running the DWM assessment.

    026301 (0868) - winsat\main.cpp:2505: > DWM not running.

    028688 (0868) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'

    028688 (0868) - winsat\main.cpp:2793: > power policy saved.

    028953 (0868) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'

    028953 (0868) - winsat\main.cpp:2814: > power policy set to maximum.

    029655 (0868) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance

    029655 (0868) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=TRUE  RanOverTs=FALSE  RanOnbatteries=FALSE

    029655 (0868) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock

    041761 (0868) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 6561680

    041761 (0868) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS

    041823 (0868) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 6561680

    041823 (0868) - winsat\processresults.cpp:1274: Limiting DWM Score to 1.0 - no DX9 capability

    041823 (0868) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 0

    041823 (0868) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=TRUE  RanOverTs=FALSE  RanOnbatteries=FALSE

    041886 (0868) - winsat\processresults.cpp:1274: Limiting DWM Score to 1.0 - no DX9 capability

    041901 (0868) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 0

    041901 (0868) - common\winsatutilities.cpp:1388: The error count is zero becuase the TaskErrorCount value does not exist.

    042042 (0868) - winsat\main.cpp:2339: > Finalized MOOBE key

    042057 (0868) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'

    042057 (0868) - winsat\main.cpp:2855: > Power state restored.

    042057 (0868) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    042198 (0868) - winsat\main.cpp:2899: INFO: DwmpRestartComposition() did not return OK!

    042198 (0868) - winsat\watchdog.cpp:0311: Watch dog system shutdown

    042198 (0868) - winsat\main.cpp:4909: > exit value = 0.

    612272 (2984) - winsat\logging.cpp:0815: --- START 2009\11\21 13:25:28 PM ---

    612272 (2984) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent ddab1ac4-a9b9-4c12-96be-5dec6e3d54ca

    612272 (2984) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    612413 (2984) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    612413 (2984) - winsat\main.cpp:4505: ERROR: no multi-media files, no MM support

    612413 (2984) - winsat\main.cpp:2861: > no need to restore power state (no saver object).

    612413 (2984) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    612428 (2984) - winsat\main.cpp:4909: > exit value = 10.

    323046 (2640) - winsat\logging.cpp:0815: --- START 2009\11\21 13:39:35 PM ---

    323046 (2640) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent c8fab12f-bdad-4a83-952e-841bf0752463

    323062 (2640) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    323156 (2640) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    323156 (2640) - winsat\main.cpp:4505: ERROR: no multi-media files, no MM support

    323156 (2640) - winsat\main.cpp:2861: > no need to restore power state (no saver object).

    323156 (2640) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    323156 (2640) - winsat\main.cpp:4909: > exit value = 10.

    117094 (2920) - winsat\logging.cpp:0815: --- START 2009\11\21 13:46:25 PM ---

    117109 (2920) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent d70248e0-6d62-4bcf-aff1-0f0167834b64

    117109 (2920) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    117390 (2920) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    117390 (2920) - winsat\main.cpp:4505: ERROR: no multi-media files, no MM support

    117390 (2920) - winsat\main.cpp:2861: > no need to restore power state (no saver object).

    117390 (2920) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    117390 (2920) - winsat\main.cpp:4909: > exit value = 10.

    168044 (1708) - winsat\logging.cpp:0815: --- START 2009\11\21 13:47:16 PM ---

    168059 (1708) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent 38faa0da-448b-4d62-af24-56fc10c5ce89

    168059 (1708) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    168169 (1708) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    168169 (1708) - winsat\main.cpp:4505: ERROR: no multi-media files, no MM support

    168169 (1708) - winsat\main.cpp:2861: > no need to restore power state (no saver object).

    168169 (1708) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    168169 (1708) - winsat\main.cpp:4909: > exit value = 10.

    589777 (1964) - winsat\logging.cpp:0815: --- START 2009\11\21 13:54:19 PM ---

    589792 (1964) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent fbfb21dd-e982-4e0b-b9d7-32d50d513790

    589792 (1964) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    589917 (1964) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.

    589917 (1964) - winsat\main.cpp:4505: ERROR: no multi-media files, no MM support

    589917 (1964) - winsat\main.cpp:2861: > no need to restore power state (no saver object).

    589917 (1964) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    589917 (1964) - winsat\main.cpp:4909: > exit value = 10.

    Any ideas? Thank you in advance!

    -mi

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  3. Anonymous
    2009-11-17T10:09:06+00:00

    I changed my motherboard from a Gigabyte to an Asus. The problems I were experiencing have all been resolved as a result of the change. So it suggests my problems were with Gigabyte hardware/software and not with Windows.

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