WEI - The Windows Experience Index for your system could not be computed.

Anonymous
2009-10-23T22:29:38+00:00

Hi,

Ive installed a clean copy of Windows7 64bit, on a formatted HD. I am unable to run WEI.

I updated the BIOS for my M3A79-T DELUXE to the latest (1303 rev). Installed all latest drivers for the hardware and latest Windows update.

I have ran c: CHKDSK /F /R /X (Ive seen on a website this has resolve the issue for one person) 

checked all hardware is installed ok and there are no conflicts in device manager.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-24T11:13:49+00:00

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

I had the same error message and, in my case, the log file reported "Unable to save". It appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results.

Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on.

Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best.

Worth a try?

Keith.

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Anonymous
2009-11-05T17:14:05+00:00

Hello Everyone,

For those with Kaspersky and this issue, an article was recently released by Kaspersky with their fix for the issue:

http://support.kaspersky.com/faq/?qid=208280937

Thanks!

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2010-10-25T13:47:01+00:00

    HI, I'm having the exact problem but i installed a fresh copy of windows 7 ultimate i don't know if it is n or kn but it did come with wmp but i can't get my comp to rate i have a dell xps 400 with a ati radeon x300/x550/x1050 graphics card 2 gig of memory duel core pentium d processors

    040591 (0836) - d3d\dx9misc.cpp:1030: Error: Unable to create the D3D device

    041964 (0836) - d3d\graphicsop.cpp:0263: Driver is not WDDM; aborting assessment.

    The log says you don't have a WDDM driver installed. Install the graphic card driver.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  2. Anonymous
    2010-10-25T02:33:53+00:00

    HI, I'm having the exact problem but i installed a fresh copy of windows 7 ultimate i don't know if it is n or kn but it did come with wmp but i can't get my comp to rate i have a dell xps 400 with a ati radeon x300/x550/x1050 graphics card 2 gig of memory duel core pentium d processors

    what i get when i run the wei is (could not measure the video playback performance)

    038033 (0836) - winsat\logging.cpp:0815: --- START 2009\7\13 21:53:24 PM ---

    038064 (0836) - winsat\main.cpp:4301: Command Line = "D:\Windows\system32\winsat.exe" moobe -cancelevent d8664637-bbd1-4343-8f97-96458fcd1015 -moobegoevent f6d21d93-fa3b-48ec-8c0b-2a438f4e6e9c

    038079 (0836) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured

    038204 (0836) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=TRUE.

    038267 (0836) - winsat\main.cpp:4585: Watch dog system enabled

    038267 (0836) - winsat\main.cpp:4592: Main watch dog timer set to 60.0 seconds

    038610 (0836) - winsat\main.cpp:2505: > DWM not running.

    039936 (0836) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'

    039951 (0836) - winsat\main.cpp:2793: > power policy saved.

    040107 (0836) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'

    040123 (0836) - winsat\main.cpp:2814: > power policy set to maximum.

    040591 (0836) - d3d\dx9misc.cpp:1030: HRESULT = 8876086a

    040591 (0836) - d3d\dx9misc.cpp:1030: Error: Unable to create the D3D device

    040607 (0836) - d3d\dx9misc.cpp:1030: Error: Unable to check the capabilities of the video card because a d3d device could not be created

    040825 (0836) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance

    040841 (0836) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=TRUE  RanOverTs=FALSE  RanOnbatteries=FALSE

    040856 (0836) - winsat\main.cpp:1775: > Run Assessment features

    041761 (0836) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock

    041964 (0836) - d3d\graphicsop.cpp:0263: Driver is not WDDM; aborting assessment.

    042385 (0836) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 0

    042401 (0836) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS

    042494 (0836) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 0

    042525 (0836) - winsat\processresults.cpp:1274: Limiting DWM Score to 1.0 - no DX9 capability

    042525 (0836) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 0

    042557 (0836) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=TRUE  RanOverTs=FALSE  RanOnbatteries=FALSE

    042728 (0836) - winsat\processresults.cpp:1274: Limiting DWM Score to 1.0 - no DX9 capability

    042744 (0836) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 0

    042759 (0836) - common\winsatutilities.cpp:1382: cannot access the winast API registry key; 2 The system cannot find the file specified.

    042900 (0836) - winsat\main.cpp:2339: > Finalized MOOBE key

    042947 (0836) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'

    042962 (0836) - winsat\main.cpp:2855: > Power state restored.

    042978 (0836) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache.

    043087 (0836) - winsat\main.cpp:2899: INFO: DwmpRestartComposition() did not return OK!

    043103 (0836) - winsat\watchdog.cpp:0311: Watch dog system shutdown

    043118 (0836) - winsat\main.cpp:4909: > exit value = 0.

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  3. Anonymous
    2010-05-18T16:57:44+00:00

    Figured it out.  You probably have Windows 7 Ultimate "N" or "KN" - which does not have multi-media support or media player installed.

    to install it go here:  http://www.microsoft.com/downloads/details.aspx?FamilyID=31017ed3-166a-4c75-b90c-a6cef9b414c4&displaylang=en

    This fixed me, great answer.

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