WEI - The Windows Experience Index for your system could not be computed.

Anonymous
2009-10-23T22:29:38+00:00

Hi,

Ive installed a clean copy of Windows7 64bit, on a formatted HD. I am unable to run WEI.

I updated the BIOS for my M3A79-T DELUXE to the latest (1303 rev). Installed all latest drivers for the hardware and latest Windows update.

I have ran c: CHKDSK /F /R /X (Ive seen on a website this has resolve the issue for one person) 

checked all hardware is installed ok and there are no conflicts in device manager.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-10-24T11:13:49+00:00

Windows Experience Index has a log file "%SystemRoot%\Performance\WinSAT\winsat.log". That may give some relevant details.

I had the same error message and, in my case, the log file reported "Unable to save". It appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results.

Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on.

Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best.

Worth a try?

Keith.

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Anonymous
2009-11-05T17:14:05+00:00

Hello Everyone,

For those with Kaspersky and this issue, an article was recently released by Kaspersky with their fix for the issue:

http://support.kaspersky.com/faq/?qid=208280937

Thanks!

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

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  1. Anonymous
    2009-12-20T11:51:35+00:00

    Figured it out.  You probably have Windows 7 Ultimate "N" or "KN" - which does not have multi-media support or media player installed.

    to install it go here:  http://www.microsoft.com/downloads/details.aspx?FamilyID=31017ed3-166a-4c75-b90c-a6cef9b414c4&displaylang=en

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  2. Anonymous
    2009-10-24T11:05:10+00:00

    Hello,

    I am having the same issue, I just installed win 7 Home premium 64 bit.

    I installed it on Raid 0 OCZ vertex SSD 30GB and, just to try, on a single OCZ Vertex SSD 60GB, in both case i was unable to get rating index.

    I did chkdsk and found no errors

    I did sfc  and found no errors

    I have a P55 mainboard, ATI HD4870, Auzentech prelude as sound board.

    I have this issue with fresh install and after I install all the updated drivers.

    Any ideas about what can we try ?

    Thank You

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  3. Anonymous
    2009-10-24T06:48:09+00:00

    Run an sfc scan and check if you continue getting the same error.

    Cick Start, type **cmd.**Right click cmd and select Run as administrator .

    On the command prompt type sfc /scannowCheers!

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