Hi Adrian Aitken,
Thank you for posting in Microsoft Answers Forums.
I’d suggest you to update drivers for your Creative prodikeys using Windows Update.
To update drivers using Windows Update
You can check Windows Update any time to see if it's found updated drivers for your hardware, especially if you recently installed a new device. Then, you can install the updated drivers. Here's how:
1. Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.
2. In the left pane, click Check for updates.
If there are any available updates, click the links to see more information about each update. Windows Update tells you if an update is important, recommended, or optional. Each type of update might include drivers. For more information, see Understanding Windows automatic updating.
3. On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK.
There might not be any available driver updates.
4. On the Windows Update page, click Install updates If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Windows Update will tell you if the updates were successfully installed.
For more information, please see Update a driver for hardware that isn't working properly
If you cannot find the drivers using windows update, there is not much we can do in that matter. You will have to wait until the manufacturer rolls out the drivers.
Hope this information helps you.
Regards,
Yaaser - Microsoft Support Engineer
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