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Is there anyway to purchase a replacement Microsoft 2.4 Ghz Transceiver that works with a Microsoft Wireless Laser Mouse 6000 v2 AND a Microsoft Wireless Keyboard 6000 v3?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Gamet98,
Sorry, I do not have that information but you can confirm by visiting this link - Microsoft Online Store http://store.microsoft.com/home.aspx or by calling 1877-MY-MS-STORE
Hope this information is helpful.
David O
Microsoft Answers Support Engineer
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I have the transceiver, but nothing else. I'll sell it hella cheap
I was wondering if you still have the transceiver and if so, how hella cheap?
If you still have this item, please email me at ******@comcast.net
I have a Wireless Desktop 2000.
The model 1423 transceiver died, so I called Microsoft suplimental parts at 1-800-360-7561.
They said the keyboard, mouse, and transceiver are all matched, so I can't just buy a new (universal) transceiver.
The agent asked for the product ID number from the keyboard. He looked that up and found the applicable transceiver. He said there was a 3 year warranty, so they would send a replacement for FREE. But it takes about 3 weeks to process and ship the part. Guess I'll have to buy a spare mouse in the meantime.
The store where I bought the product said there was no way to get a new transceiver because they were all different. Each transceiver is paired with a mouse and/or keyboard. I would just have to buy the whole set again. They said it wasn't uncommon to have the transceivers go bad.
Hats off to Microsoft for the warranty service, but it seems they should have some way to sell replacements locally for the transceivers. Why not just have them programmed after purchase to the users wireless devices.
