Transceiver 2.4 Ghz Replacement

Anonymous
2009-07-11T01:32:33+00:00

Is there anyway to purchase a replacement Microsoft 2.4 Ghz Transceiver that works with a Microsoft Wireless Laser Mouse 6000 v2 AND a Microsoft Wireless Keyboard 6000 v3?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-07-11T14:33:11+00:00

Hello Gamet98,

Sorry, I do not have that information but you can confirm by visiting this link -  Microsoft Online Store  http://store.microsoft.com/home.aspx  or by calling  1877-MY-MS-STORE

Hope this information is helpful.


David O

Microsoft Answers Support Engineer

Visit ourand let us know what you think.

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  1. Anonymous
    2014-02-27T19:09:20+00:00

    I own a Mouse/Keyboard wireless combo and suddenly the transceiver stopped working.

    I called Microsoft Colombia (that's where I live) and to my surprise they told me I was going to get a new combo free of charge from Costumer Service.

    I guess not everything about MS is plain selling stuff.

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  2. Anonymous
    2014-03-18T22:03:33+00:00

    I guess the actual answer to your question was "tough - you will have to buy a new mouse".  I have the same issue with the same transceiver and as far as I can see it is not possible to buy the thing separately!  As I have a mouse and keyboard combo it is a real problem!  Did you find anywhere to puchase a separate unit?

    does this Transceiver hangs up the mouse time to time for some seconds if not installed?

    Cuz i am having this Issue, I also do have Microsoft Wireless Laser Mouse 6000 v2.0, and in windows 7 when i plug it in, it installs everything except Microsoft 2.4Ghz Transceiver v2.0.

    Please guide me how do i install this, I have also searched but didnt find the driver i m looking for.

    Thanks You.

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  3. Anonymous
    2014-03-18T22:04:34+00:00

    The long and short and final answer. Each receiver (dongle) is unique and paired at the factory. If you have a spare receiver, throw it away. It is worthless. If your keyboard receiver fails yet your keyboard is still good, throw away the keyboard. It is worthless. YOU can do NOTHING to get a keyboard and a receiver to work together unless you know how to pair an item designed to prevent pairing. This is a simple Microsoft ploy to 1) keep you from fixing a perfectly good keyboard and force you into buying another one 2)they probably own key stock in Waste Management so they hope you have to junk good stuff, just so they can be just a bit sociopathic in their treatment of customers.

    My advice, as a Microsoft Partner is to avoid microsoft mice and keyboards and chose an acceptable Logitech product. Logitech took the alternate approach and makes not only replacements, but upgrades to nano receivers. This proves the absolute lack of necessity in pairing the Microsoft products at the factory. It exposes Microsoft's policy as one purely designed to create more junk and more purchases. If you are faced with this, buy from the company who displays a little more empathy to their customers and a little less empathy for their own bottom line.

    Sad because I like Microsoft products, but being an honest Microsoft Partner, I cannot recommend buying something designed to force you into another purchase due to either a failure or the loss of the receiver. There is NO technological reason for this decision; it is a decision made by an MBA who wants to sell more product rather than take care of existing customers. Do no reward the sociopathic business model by giving them your money. I do not say avoid all Microsoft products, just their unrepairable garbage, because no matter how you look at it, you will eventually only own a piece of landfill rather than a functioning product. Perhaps enough rejection will cause a reconsideration of their "policy".

    does this Transceiver hangs up the mouse time to time for some seconds if not installed?

    Cuz i am having this Issue, I also do have Microsoft Wireless Laser Mouse 6000 v2.0, and in windows 7 when i plug it in, it installs everything except Microsoft 2.4Ghz Transceiver v2.0.

    Please guide me how do i install this, I have also searched but didnt find the driver i m looking for.

    Thanks You.

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  4. Anonymous
    2014-12-05T19:03:48+00:00

    Yeah I ran into same situation. If you are reading this and contemplating getting M$ equipment, my advise to you is DO NOT! I'm going with Logitech at least their equipment works with universal receivers. Screw M$ and their idiotic way to handle devices

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