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Is there anyway to purchase a replacement Microsoft 2.4 Ghz Transceiver that works with a Microsoft Wireless Laser Mouse 6000 v2 AND a Microsoft Wireless Keyboard 6000 v3?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Gamet98,
Sorry, I do not have that information but you can confirm by visiting this link - Microsoft Online Store http://store.microsoft.com/home.aspx or by calling 1877-MY-MS-STORE
Hope this information is helpful.
David O
Microsoft Answers Support Engineer
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Hi,
you can buy the transceiver reciever from ebay:
But only one model which is c3k1123
I'm really sad to hear this. I have two of these mouse/keyboards set. I love the feel of them, but now both transceivers have died for me. The first died shortly after I got, the second one about a year later.
I just talked to the Microsoft store and they said that each of these transceivers are unique and it is not cost effective for them to make new ones for the customers. They do not sell replacements. They told me they could give me the cost of a new keyboard and mouse. It was higher than I could have bought it 3 years ago. If there is nothing wrong with my keyboard and mouse why buy another? So in other words, we are just SOL. Microsoft should have said this at the time of purchase. Another example of Microsoft in action.
At my work we bought a bunch of the wireless mouse 6000 and a few notebook 7000 versions about a year ago. I liked the 6000 so much that I bought one for home too. So far two of the transceivers at work stop working after a few minutes and the same thing happened to the one at home. Its like they heat up and the electronics fail. The mice with the broken transceivers work fine with working transceivers so its easy to pinpoint the issue.
I have always loved the Microsoft line, due to ergonomic reasons, but this is just poor engineering. If the only option is to buy a replacement mouse it will certainly not have the Microsoft brand on it.
