This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Is there anyway to purchase a replacement Microsoft 2.4 Ghz Transceiver that works with a Microsoft Wireless Laser Mouse 6000 v2 AND a Microsoft Wireless Keyboard 6000 v3?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Gamet98,
Sorry, I do not have that information but you can confirm by visiting this link - Microsoft Online Store http://store.microsoft.com/home.aspx or by calling 1877-MY-MS-STORE
Hope this information is helpful.
David O
Microsoft Answers Support Engineer
Visit ourand let us know what you think.
Hi I have 2 transreceiver model # 1364 one came with combo (mouse 5000 and key board) V6.0 is black color which is kaput but i have just a mouse 5000 as well came with white receiver 1364 v6.0 i have tried to pair my key board and mouse with working mouse receiver but it does not work bottom line is 2 identical receiver and is not compitable with each other or i am doing something wrong microsoft MURDABAD Any input Thanks! Hope one day we will have torrent for Hardware.
The answer s/b, We can ship you another" Unbelievable, if they are synced together send the whole package and stand by your product.
I just talked to the Microsoft store and they said that each of these transceivers are unique and it is not cost effective for them to make new ones for the customers. They do not sell replacements. They told me they could give me the cost of a new keyboard and mouse. It was higher than I could have bought it 3 years ago. If there is nothing wrong with my keyboard and mouse why buy another? So in other words, we are just SOL. Microsoft should have said this at the time of purchase. Another example of Microsoft in action.
Would it surprise you to learn that what you were told about the transceivers being unique is not true? I work in an office where we have a large variety of Microsoft Keyboards & Mice and all the transceivers have been swapable so long as they're of a similar generation. For example I've got one of the small thumb sized v1 2.4Ghz transceivers and it's even compatible with peripherals that come with the v2. So long as the transceiver type more or less matches it usually works. My advice is to buy second hand to get your hands on a replacement. Don't give Microsoft any more money as they're clearly not capable of providing support for their peripherals to end customers. I tried contacting them and they wanted around £60 upfront just to speak to someone far more than the cost of the devices. What a terrible way to treat honest paying customers, you don't get shoddy treatment like that with logitech... far from it.
Is this item still available - I need one.
