Transceiver 2.4 Ghz Replacement

This is helpful but not for me... There seems to be no such button on the Sculpt kit elements... I don't see any either on any element of the 5000 set (kbd+mouse).

I assume that these need a radio transceiver and you have bluetooth models.

I got now 5 Microsoft mouse (and only 4 working transceivers), tried each and every combination.

Arrrgh... Got the same problem and made a very bad mistake : buying another mouse after breaking the transceiver of my kit (mouse+keyboard+numeric pad).

When Microsoft says that each transceiver is unique, they mean unique.

I assumed that buying another mouse, hence another Microsoft transceiver, the previous mouse would function (as well as the keyboard and pad).

Nope. This represents quite a bit of money.

I presume that to have a single encoding for each and every mouse is meant to restrict interferences by hackers (not at all sure of that).

I also presume that if you break something (on the pad, the keyboard, the mouse), you cannot buy any replacement. This should be written in bold on the package.

I cannot understand why the European Community accepts that such a product can be sold like this, without a warning, within it's country members.

If your issue is intermittent operation of the transceiver, as indicated by a loose fit into the USB port and sometimes "on" indicator light (LED) with eventual complete failure, you may want to snug up the fit. My issue was the electrical contacts were intermittent, getting worse with each insertion and removal of the transceiver into its USB port (I take the netbook computer home each day from work).

Inside of the transceiver's USB male connector there is a piece of hard plastic with metal strip contacts running its length encased in a rectangular metal housing that plugs into the computer USB port.  If you can move the plastic piece, or the metal housing with little pressure using your fingernail, simply cut a piece of copy or scrap paper slightly narrower than the plastic strip, fold the paper in half lengthwise, and slip it in between the plastic strip and the metal housing, working it in as far as it will go and cut off the excess paper. Next, test for snugness of fit by plugging the transceiver into the computer USB port. If not tight enough, insert another layer or two of paper (I cut up a business card first and it made the fit too tight).

This completely fixed my non-functional transceiver by restoring the electrical contact with the USB socket/port.

I just talked to the Microsoft store and they said that each of these transceivers are unique and it is not cost effective for them to make new ones for the customers. They do not sell replacements. They told me they could give me the cost of a new keyboard and mouse. It was higher than I could have bought it 3 years ago. If there is nothing wrong with my keyboard and mouse why buy another? So in other words, we are just SOL. Microsoft should have said this at the time of purchase. Another example of Microsoft in action.

Would it surprise you to learn that what you were told about the transceivers being unique is not true? I work in an office where we have a large variety of Microsoft Keyboards & Mice and all the transceivers have been swapable so long as they're of a similar generation. For example I've got one of the small thumb sized v1 2.4Ghz transceivers and it's even compatible with peripherals that come with the v2. So long as the transceiver type more or less matches it usually works. My advice is to buy second hand to get your hands on a replacement. Don't give Microsoft any more money as they're clearly not capable of providing support for their peripherals to end customers. I tried contacting them and they wanted around £60 upfront just to speak to someone far more than the cost of the devices. What a terrible way to treat honest paying customers, you don't get shoddy treatment like that with logitech... far from it.