Transceiver 2.4 Ghz Replacement

I'm hoping that maybe the close cousin, the Microsoft Wireless Rechargeable Laser Mouse 7000, may happen to be cross compatible and have ordered one with the intention of testing it. I don't have any certainty whether it will work though.

I'm happy to report that the receiver for the Microsoft Wireless Rechargeable Laser Mouse 7000 is working with my Microsoft Natural Ergonomic Desktop 7000 keyboard and mouse. Interestingly, I noticed on the transceiver that it says Microsoft Wireless Receiver v3.0 whereas the one that came with my Microsoft Natural Ergonomic Desktop 7000 says Microsoft Wireless Receiver v1.0.

All I had to do make it work was plug it in and hold down the setting button on the receiver and my mouse, and then my receiver and my keyboard.

Additionally, I was also able to mix and match and make my Natural Ergonomic Desktop 7000 keyboard work alongside my Wireless Rechargeable Laser Mouse 7000 using just the receiver from the Wireless Rechargeable Laser Mouse 7000.

I just talked to the Microsoft store and they said that each of these transceivers are unique and it is not cost effective for them to make new ones for the customers. They do not sell replacements. They told me they could give me the cost of a new keyboard and mouse. It was higher than I could have bought it 3 years ago. If there is nothing wrong with my keyboard and mouse why buy another? So in other words, we are just SOL. Microsoft should have said this at the time of purchase. Another example of Microsoft in action.

well with all due respect, it is a Rip-of

I have ordered 17 of the Wilress Comfort Deskrop 5000 and one Microsoft 2.4 Ghz Transceiver v7.0 is not working i can not find any information about the warranty replacment called many times. they do not care.

I am so disipointed with MS. how much is enought keep your damn word about the three years warranty.

I have a Wireless Desktop 2000.

The model 1423 transceiver died, so I called Microsoft suplimental parts at 1-800-360-7561.

They said the keyboard, mouse, and transceiver are all matched, so I can't just buy a new (universal) transceiver.

The agent asked for the product ID number from the keyboard. He looked that up and found the applicable transceiver. He said there was a 3 year warranty, so they would send a replacement for FREE. But it takes about 3 weeks to process and ship the part. Guess I'll have to buy a spare mouse in the meantime.

The store where I bought the product said there was no way to get a new transceiver because they were all different. Each transceiver is paired with a mouse and/or keyboard. I would just have to buy the whole set again. They said it wasn't uncommon to have the transceivers go bad.

Hats off to Microsoft for the warranty service, but it seems they should have some way to sell replacements locally for the transceivers. Why not just have them programmed after purchase to the users wireless devices.

Transceiver 2.4 Ghz Replacement call  contact Microsoft Replacement parts desk at 1-800-360-7561. Hours of operation: 5:00 A.M. - 7:00 P.M PST,  Mon-Fri. 

Note: Some devices may take longer to arrive if its on backorder.