Transceiver 2.4 Ghz Replacement

I just talked to the Microsoft store and they said that each of these transceivers are unique and it is not cost effective for them to make new ones for the customers. They do not sell replacements. They told me they could give me the cost of a new keyboard and mouse. It was higher than I could have bought it 3 years ago. If there is nothing wrong with my keyboard and mouse why buy another? So in other words, we are just SOL. Microsoft should have said this at the time of purchase. Another example of Microsoft in action.

I guess the actual answer to your question was "tough - you will have to buy a new mouse".  I have the same issue with the same transceiver and as far as I can see it is not possible to buy the thing separately!  As I have a mouse and keyboard combo it is a real problem!  Did you find anywhere to puchase a separate unit?

Same issue.

I will NEVER purchase a microsoft product again.

ridiculous..

The long and short and final answer. Each receiver (dongle) is unique and paired at the factory. If you have a spare receiver, throw it away. It is worthless. If your keyboard receiver fails yet your keyboard is still good, throw away the keyboard. It is worthless. YOU can do NOTHING to get a keyboard and a receiver to work together unless you know how to pair an item designed to prevent pairing. This is a simple Microsoft ploy to 1) keep you from fixing a perfectly good keyboard and force you into buying another one 2)they probably own key stock in Waste Management so they hope you have to junk good stuff, just so they can be just a bit sociopathic in their treatment of customers.

My advice, as a Microsoft Partner is to avoid microsoft mice and keyboards and chose an acceptable Logitech product. Logitech took the alternate approach and makes not only replacements, but upgrades to nano receivers. This proves the absolute lack of necessity in pairing the Microsoft products at the factory. It exposes Microsoft's policy as one purely designed to create more junk and more purchases. If you are faced with this, buy from the company who displays a little more empathy to their customers and a little less empathy for their own bottom line.

Sad because I like Microsoft products, but being an honest Microsoft Partner, I cannot recommend buying something designed to force you into another purchase due to either a failure or the loss of the receiver. There is NO technological reason for this decision; it is a decision made by an MBA who wants to sell more product rather than take care of existing customers. Do no reward the sociopathic business model by giving them your money. I do not say avoid all Microsoft products, just their unrepairable garbage, because no matter how you look at it, you will eventually only own a piece of landfill rather than a functioning product. Perhaps enough rejection will cause a reconsideration of their "policy".