Blue Screen BCCode 116

Anonymous

Brand new ASUS twice now I have gotten the dreaded Blue Screen after starting my PC from Hibernate. Once I select start windows in normal mode it works fine. If I shut down totally and re-start it starts up fine no blue screen. Any ideas ??

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 116

BCP1: FFFFFA80094D44E0

BCP2: FFFFF88010174230

BCP3: 0000000000000000

BCP4: 0000000000000002

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\010310-22120-01.dmp

C:\Users\Jill\AppData\Local\Temp\WER-51620-0.sysdata.xml

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi,

Welcome to Microsoft answers.

I would suggest you to update the drivers for your graphis card, here are the steps:

1. Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.

2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.

3. If there are any available updates, click the link in the box under Windows Update to see more information about each update. Each type of update might include drivers.

4. On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any driver updates available.

5. On the Windows Update page, click Install updates If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-US/windows7/What-to-do-when-a-device-isnt-installed-properly

If you cannot find the drivers, then go to manufacturer’s website download the latest drivers and install.

For more information on the issue, refer this link:

http://social.answers.microsoft.com/Forums/en-US/vistaperformance/thread/6940c7ff-64e7-48fd-8101-239abd5678a0

Please respond back for the status on the issue and let us know if you have any issues.

Thanks and Regards,

Azam – Microsoft Support.

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43 additional answers

Anonymous

2014-05-02T07:08:07+00:00

Hello,

I am having similar problem. When I start most of the time, I see black screen. Sometime on 2-3 hard boots I get the screen back but sometime don't last long.

I tried updating the driver but no luck. Can you please suggest?

Problem signature

Problem Event Name:    BlueScreen

OS Version:    6.1.7601.2.1.0.256.48

Locale ID:    2057

Extra information about the problem

BCCode:    116

BCP1:    86DB9510

BCP2:    93441BCA

BCP3:    00000000

BCP4:    00000002

OS Version:    6_1_7601

Service Pack:    1_0

Product:    256_1

Bucket ID:    0x116_TdrBCR:2_Tdr:2_IMAGE_
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Anonymous

2014-09-03T11:34:58+00:00

hello

Could anyone help me with this situation ?

Problem signature:

Problem Event Name:                        BlueScreen

OS Version:                                          6.1.7600.2.0.0.768.3

Locale ID:                                             1033

Additional information about the problem:

BCCode:                                               116

BCP1:                                                    FFFFFA8002C811C0

BCP2:                                                    FFFFF88003FB08B8

BCP3:                                                    0000000000000000

BCP4:                                                    0000000000000002

OS Version:                                          6_1_7600

Service Pack:                                       0_0

Product:                                               768_1

Files that help describe the problem:

C:\Windows\Minidump\090114-35318-01.dmp

C:\Users\Gariela\AppData\Local\Temp\WER-60185-0.sysdata.xml

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Thanks
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Anonymous

2014-10-06T16:17:15+00:00

Thx...now it is working!!!
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Anonymous

2015-04-15T09:52:38+00:00

Hello,

Is this purely a driver issue or could it be that the graphics card needs to be replaced?
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