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I have tried several times to install the disk that came with my Cannon EOS Digital Camera but Windows 7 does not recognize the drivers, Windows XP did with no issues. Cannon says their old driver is compatable with Windows 7. Can anyone help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've had the same problem since I went to Vista, but in checking on the boards, I found an undocumented trick!!!
Turn the camera on, and go to the menu.
On the 4th menu tab select the "Communications" entry and change it from NORMAL to PTP
Plug the camera back into the laptop, wait 30 seconds, and enjoy your camera again
Hi
Which version of Windows 7 are you using? is it 32bit or 64bit as the support paper from Canon only lists 32bit as supported amd/or not supporting the EOS utility and images only viewable via the memory card http://www.usa.canon.com/app/pdf/Windows7_compatibility.pdf
If you just plug in the camera, does Windows load a basic storage driver? with this you can get to download your images from the camera to PC. You could also try with the XP driver to right click the setup and choose Run as Administrator, odd times it dos allow a driver to install.
There cannot be a crisis today....my schedule is already full
I am faced with the same problem. I think we however need to confront Canon about this issue. I am a software developer and I can tell you the way this works is the OS developers (Microsoft, Apple, Linx, etc..) publishes their standards. Which Microsoft does. Canon chose to create their own and also added functionality (remote camera control). They created their original drive to run on Windows XP knowing not even XP supported their new functions natively. It is now their job to publish updated drivers so their cameras are supported on Windows 7.
RUO I understand what you say about about MS publishing their standards but, the issue here is due to a change in "the standards" I am no software expert but I know the s/w works with XP and now in Windows7 it does not. As I see it this should be a simple fix to a good software writer. FYI Microsoft this is the first (and last) time I ever had the latest version of windows, to the point where Apple will get a new user the next time I update my laptop, I'm sure Bill won't lose any sleep over it but I know I won't be alone.
I am faced with the same problem. I think we however need to confront Canon about this issue. I am a software developer and I can tell you the way this works is the OS developers (Microsoft, Apple, Linx, etc..) publishes their standards. Which Microsoft does. Canon chose to create their own and also added functionality (remote camera control). They created their original drive to run on Windows XP knowing not even XP supported their new functions natively. It is now their job to publish updated drivers so their cameras are supported on Windows 7.
Thanks so very much for taking the time to answer this with a solution. It worked perfectly, and like you said, "in 30 seconds, I could enjoy my camera again"
