I'm connected to the internet, but not connected.

Anonymous
2010-06-19T01:17:39+00:00

I am currently connected to the internet. I can surf the web and watch videos. I recently tried to download AVG anti virus and it said I was not connected to the interent. I also cannot play any online games; it says I have no connection. I also tried to install updates to Itunes and microsoft office 2003, but it said I have no connection. I have other computers that are connect to this wireless router just fine, like xbox 360, ps3, and 2 laptops. This computer that is having the problem is home built and has only recently had this problem. Any help would be great. Thank you

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-06T01:38:16+00:00

    I cant play downloaded games, something is wrng, is it my computer, all the eifi works fast instead of my computer, I MISS PLAYING MINECRAFT

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  2. Anonymous
    2018-01-20T20:54:09+00:00

    My nba2k16 will not allow me to log in on line it keeps giving me an error message. I have a new internet provider could that be the problem please let me know

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  3. Anonymous
    2018-01-27T20:16:38+00:00

    It didn't help, but it explained the problem...so I am working my way around it:)  Thanks!

    Sue

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  4. Anonymous
    2018-01-29T19:01:01+00:00

    OS Name    Microsoft Windows 10 Pro

    Version    10.0.16299 Build 16299

    Other OS Description     Not Available

    OS Manufacturer    Microsoft Corporation

    System Name    NNDT-WIN10

    System Manufacturer    To Be Filled By O.E.M.

    System Model    To Be Filled By O.E.M.

    System Type    x64-based PC

    System SKU    To Be Filled By O.E.M.

    Processor    Intel(R) Pentium(R) CPU G3258 @ 3.20GHz, 3201 Mhz, 2 Core(s), 2 Logical Processor(s)

    BIOS Version/Date    American Megatrends Inc. P2.40, 7/27/2015

    SMBIOS Version    2.7

    Embedded Controller Version    255.255

    BIOS Mode    UEFI

    BaseBoard Manufacturer    ASRock

    BaseBoard Model    Not Available

    BaseBoard Name    Base Board

    Platform Role    Desktop

    Secure Boot State    Off

    PCR7 Configuration    Binding Not Possible

    Windows Directory    C:\WINDOWS

    System Directory    C:\WINDOWS\system32

    Boot Device    \Device\HarddiskVolume2

    Locale    United States

    Hardware Abstraction Layer    Version = "10.0.16299.192"

    User Name    NNDT-WIN10\NaplesNavigatorJohn

    Time Zone    Eastern Standard Time

    Installed Physical Memory (RAM)    16.0 GB

    Total Physical Memory    15.7 GB

    Available Physical Memory    8.24 GB

    Total Virtual Memory    16.7 GB

    Available Virtual Memory    6.43 GB

    Page File Space    1.00 GB

    Page File    C:\pagefile.sys

    Virtualization-based security    Not enabled

    Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

    Hyper-V - VM Monitor Mode Extensions    Yes

    Hyper-V - Second Level Address Translation Extensions    Yes

    Hyper-V - Virtualization Enabled in Firmware    Yes

    Hyper-V - Data Execution Protection    Yes

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  5. Anonymous
    2018-01-29T22:14:26+00:00

    OS Name    Microsoft Windows 10 Pro

    Version    10.0.16299 Build 16299

    Other OS Description     Not Available

    OS Manufacturer    Microsoft Corporation

    System Name    NNDT-WIN10

    System Manufacturer    To Be Filled By O.E.M.

    System Model    To Be Filled By O.E.M.

    System Type    x64-based PC

    System SKU    To Be Filled By O.E.M.

    Processor    Intel(R) Pentium(R) CPU G3258 @ 3.20GHz, 3201 Mhz, 2 Core(s), 2 Logical Processor(s)

    BIOS Version/Date    American Megatrends Inc. P2.40, 7/27/2015

    SMBIOS Version    2.7

    Embedded Controller Version    255.255

    BIOS Mode    UEFI

    BaseBoard Manufacturer    ASRock

    BaseBoard Model    Not Available

    BaseBoard Name    Base Board

    Platform Role    Desktop

    Secure Boot State    Off

    PCR7 Configuration    Binding Not Possible

    Windows Directory    C:\WINDOWS

    System Directory    C:\WINDOWS\system32

    Boot Device    \Device\HarddiskVolume2

    Locale    United States

    Hardware Abstraction Layer    Version = "10.0.16299.192"

    User Name    NNDT-WIN10\NaplesNavigatorJohn

    Time Zone    Eastern Standard Time

    Installed Physical Memory (RAM)    16.0 GB

    Total Physical Memory    15.7 GB

    Available Physical Memory    8.24 GB

    Total Virtual Memory    16.7 GB

    Available Virtual Memory    6.43 GB

    Page File Space    1.00 GB

    Page File    C:\pagefile.sys

    Virtualization-based security    Not enabled

    Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

    Hyper-V - VM Monitor Mode Extensions    Yes

    Hyper-V - Second Level Address Translation Extensions    Yes

    Hyper-V - Virtualization Enabled in Firmware    Yes

    Hyper-V - Data Execution Protection    Yes

    Many thanks for taking so much trouble to help but I am 80 years of age and found the reply too technical to understand but I do appreciate you trying. Guess I will have to get someone in to sort out the problem.

    Again, many thanks

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