I'm connected to the internet, but not connected.

Do this:

Click Start, Run and in the box enter:

cmd

Click OK to open a command prompt window and then run your command.

If your DNS configuration doesn't match (or even if they do), I don't know what you are supposed to do next.

"JoseIbarra" wrote in message news:fc763a8e-6273-4e3f-8093-2b63dc08a6e7...

Do this:

Click Start, Run and in the box enter:

cmd

Click OK to open a command prompt window and then run your command.

If your DNS configuration doesn't match (or even if they do), I don't know what you are supposed to do next.

If the DNS configurations between the two machines are different - then the infection has left behind a false DNS instruction - and it has to be cleared.

Hopefully, it'll be as simple as opening the Properties for the Network Connection involved, and resetting to the default - which is to automatically find the DNS servers from the ISP's selection.

Some infections hide this, and it needs to be rooted out manually from the registry.

I had one machine, where malware had actually created a complete virtual Network connection that had to be removed from the registry before that PC could connect properly to anything outside itself.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC

So Bronzegod should do this?

Check your settings for the way your network adapter obtains it's IP and DNS settings.  On most home systems, these settings should be set so the system will obtain the settings automatically. 

If you have another system on your network that is working, you can compare those settings with the settings on the system that is not working.

Click Start, Settings, Control Panel, Network Connections and select your current network connection.

On the General tab, click Properties.

In the drop down list, highlight the Internet Protocol (TCP/IP) selection and click Properties.

In the Internet Protocol Properties window, the usual selections are to obtain the IP and DNS settings automatically.  Enable the following two options:

Obtain an IP address automatically

Obtain DNS Server address automatically

The rest of the options in the screen should then be grayed out/unavailable.

Click OK, Close, Close etc. to save the settings, then restart your computer and test your connectivity.

"JoseIbarra" wrote in message news:b4988cd4-e1d7-44c4-8152-f0d4276ccd0d...

So Bronzegod should do this?

 

Check your settings for the way your network adapter obtains it's IP and DNS settings.  On most home systems, these settings should be set so the system will obtain the settings automatically. 

If you have another system on your network that is working, you can compare those settings with the settings on the system that is not working.

Click Start, Settings, Control Panel, Network Connections and select your current network connection.

On the General tab, click Properties.

In the drop down list, highlight the Internet Protocol (TCP/IP) selection and click Properties.

In the Internet Protocol Properties window, the usual selections are to obtain the IP and DNS settings automatically.  Enable the following two options:

 

Obtain an IP address automatically

Obtain DNS Server address automatically

 

The rest of the options in the screen should then be grayed out/unavailable.

Click OK, Close, Close etc. to save the settings, then restart your computer and test your connectivity.

That should work - providing the ISP uses DHCP rather than static IP, and the malware isn't hiding behind windows changing things before they get to the network adapter, which is why I said to compare the output of the IPCONFIG - because that goes to the hardware and queries it, rather than the registry.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC

I know how it works, but Bronzegod and lots of other people may not know how it works or how to run ipconfig or how to look at the settings and make any adjustments.  The advice is good, but sometimes results in additional and frustrating forum message cycles when if the advice had a few more details targeted at a novice user (but still work for more experienced users), they might get the problem solved in one message cycle.

I will add it to my copy/paste directions for the symptoms described so that hopefully even a novice can follow the instructions well enough to get their system running again for those situations.

I like to do as little typing as possible when it comes to fixing these routine issues. If I type it in once, I don't want to ever type it in again.  I use speech recognition to utter key phrases like "verify internet settings" and will be able to just copy and paste relevant/all instructions from a window instead of doing any actual typing.  This is why so many of my posts look exactly the same (sometimes with a little editing).

I was quite sure that Bronzegod was not going to get far and have the problem of not seeing the results of ipconfig and there was no advice for what to do when the results of ipconfig came in.  Additional message cycles are generated and time is spent waiting for further assistance, and the problem is still no further along towards resolution than it was 23 hours ago.  Not everybody knows what to do.