I'm connected to the internet, but not connected.

Who/What is this "it" that keeps saying that?

Do the messages really say:

You are not connected to the internet

You have no connection

What Internet browser are you using?

To eliminate questions and guessing, please provide additional information about your system.

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste the information back here.

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

See if you can download these couple of "its" and run them (it may take a while for them to do their thing).

Perform some scans for malicious software, then fix any remaining issues:

Download, install, update and do a full scan with these free malware detection programs:

Malwarebytes (MBAM):  http://malwarebytes.org/

SUPERAntiSpyware: (SAS):  http://www.superantispyware.com/

They can be uninstalled later if desired.

I was able to download and run the suggested websites. Both the malware and spyware found a few things which it corrected, however I'm still not able to connect to the interent with some prgrams. The first program is an online game called World of Warcraft. I've contacted their support team which told me that everything with the game and its required ports was fine. I then called my service provider who also told me that my internet service was fine. When I try to play this online game it says "unable to connect to the internet". I clearly have a connection to the internet since i can be on the web at the same time as I get this error. I am currently running Internet Explorer 8. I also recently tried to download a trail version of AVG anti virus. This cam from the website Cnet just like the spyware and malware i downloaded yesterday. When it tried to check my connection it says I dont have one and asked for proxy settings which I am not running. Next, microsoft downloaded an update for my microsoft word 2003 program. It downloaded on my computer, but when I try to activate the update it says the "the activation was unable to find a connection to the internet."  The last thing I tryed was running a Network Diagnostic from the tools tab on the interent. This says that "A connection with the server could not be established" All the while I am currently on the internet. I ran msinfo as requested and posted below:

OS Name Microsoft Windows XP Home Edition

Version 5.1.2600 Service Pack 3 Build 2600

OS Manufacturer Microsoft Corporation

System Name MONSTER

System Manufacturer System manufacturer

System Model System Product Name

System Type X86-based PC

Processor x86 Family 15 Model 7 Stepping 10 AuthenticAMD ~2211 Mhz

BIOS Version/Date Phoenix Technologies, LTD ASUS A8N-SLI DELUXE ACPI BIOS Revision 1016, 12/1/2005

SMBIOS Version 2.3

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"

User Name MONSTER\MASTER

Time Zone Central Daylight Time

Total Physical Memory 4,096.00 MB

Available Physical Memory 1.32 GB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 3.35 GB

Page File C:\pagefile.sys

Thank you for your help

Your msinfo32 looks fine except I wonder if you have manually adjusted your Windows Virtual Memory paging file settings?  That is not your connectivity problem but it looks like it has been tinkered with.  Unless you know more about managing virtual memory than XP, it is best to just let XP handle all that stuff and leave the settings at System managed size.

I am not a WoW player and do not use IE8 but it would seem that some of the other stuff should work.  IE8 has the most overhead of just about any Internet browser you could choose to use.  I will not be much help with IE8 issues, but don't despair... these forums are flooded with Microsoft MVPs and VSOPs.

Here is what sometimes happens after a malicious software attack and you can check these things on your system.  Some of it depends on the unspecified"few things" found by the scans, which I don't know that either.  SAS usually just finds some tracking cookies after MBAM.

If you are compelled to install AVG, I would advise you to do a custom install instead of letting it just install everything it feels like installing, or you may not be enjoying your WoW too much when you get done:

When installing AVG select the CUSTOM install option and do NOT install (i.e., uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar or any of the email scanning components. 

Why you don't need your anti-virus to scan your email:  http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Now for your connectivity issue:

Click Start, Run and in the box enter:

inetcpl.cpl

Click OK to launch the Internet Properties control panel applet.  These settings control your Internet access for all browsers.

Or, from Internet Explorer click Tools, Internet Options, Connections, LAN Settings. 

On most home environments, there will be a check in Automatically detect settings and the other boxes are (like Proxy server) are unchecked.

 Automatically detect setting = checked

Use automatic configuration script = UNchecked

Use a proxy server for your LAN = UNchecked

Some malware will tamper with these settings and your anti malware software can't tell if you changed them or malware changed them so after removing any infections, it will just leave the settings as it finds them (this is a good thing) but may leave your Internet access disabled.

Once connectivity is restored, reboot your system to be sure the connections "stick".

If things are worse, undo the changes and continue troubleshooting.

"Bronzegod" wrote in message news:444a7fe8-c909-4a0e-9118-b0592a15ebf5...

I was able to download and run the suggested websites. Both the malware and spyware found a few things which it corrected, however I'm still not able to connect to the interent with some prgrams. The first program is an online game called World of Warcraft. I've contacted their support team which told me that everything with the game and its required ports was fine. I then called my service provider who also told me that my internet service was fine. When I try to play this online game it says "unable to connect to the internet". I clearly have a connection to the internet since i can be on the web at the same time as I get this error. I am currently running Internet Explorer 8. I also recently tried to download a trail version of AVG anti virus. This cam from the website Cnet just like the spyware and malware i downloaded yesterday. When it tried to check my connection it says I dont have one and asked for proxy settings which I am not running. Next, microsoft downloaded an update for my microsoft word 2003 program. It downloaded on my computer, but when I try to activate the update it says the "the activation was unable to find a connection to the internet."  The last thing I tryed was running a Network Diagnostic from the tools tab on the interent. This says that "A connection with the server could not be established" All the while I am currently on the internet. I ran msinfo as requested and posted below:

OS Name Microsoft Windows XP Home Edition

Version 5.1.2600 Service Pack 3 Build 2600

OS Manufacturer Microsoft Corporation

System Name MONSTER

System Manufacturer System manufacturer

System Model System Product Name

System Type X86-based PC

Processor x86 Family 15 Model 7 Stepping 10 AuthenticAMD ~2211 Mhz

BIOS Version/Date Phoenix Technologies, LTD ASUS A8N-SLI DELUXE ACPI BIOS Revision 1016, 12/1/2005

SMBIOS Version 2.3

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"

User Name MONSTER\MASTER

Time Zone Central Daylight Time

Total Physical Memory 4,096.00 MB

Available Physical Memory 1.32 GB

Total Virtual Memory 2.00 GB

Available Virtual Memory 1.96 GB

Page File Space 3.35 GB

Page File C:\pagefile.sys

Thank you for your help

I'd try running IPCONFIG   /ALL   in a Command prompt window - what does that show your DNS servers as?

compare that with IPCONFIG  /ALL run on another of your functional PC's

If different, then your DNS configuration needs to be reset - probably to 'automatically find...'

HTH

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC

What does it mean when I run IPCONFIG and the promt screen flashes for a second then goes off? I dont have time to read what is displayed, does it save the results somewhere else? I also went to LAN settings and ensured my boxes were checked properly. I still have no luck.