I'm connected to the internet, but not connected.

OS Name    Microsoft Windows 10 Enterprise

Version    10.0.16299 Build 16299

Other OS Description     Not Available

OS Manufacturer    Microsoft Corporation

System Name    RON1

System Manufacturer    System manufacturer

System Model    System Product Name

System Type    x64-based PC

System SKU    SKU

Processor    Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date    American Megatrends Inc. 0231, 7/17/2015

SMBIOS Version    3.0

Embedded Controller Version    255.255

BIOS Mode    Legacy

BaseBoard Manufacturer    ASUSTeK COMPUTER INC.

BaseBoard Model    Not Available

BaseBoard Name    Base Board

Platform Role    Desktop

Secure Boot State    Unsupported

PCR7 Configuration    Binding Not Possible

Windows Directory    C:\WINDOWS

System Directory    C:\WINDOWS\system32

Boot Device    \Device\HarddiskVolume1

Locale    United States

Hardware Abstraction Layer    Version = "10.0.16299.15"

User Name   

Time Zone    Eastern Daylight Time

Installed Physical Memory (RAM)    16.0 GB

Total Physical Memory    15.9 GB

Available Physical Memory    6.20 GB

Total Virtual Memory    16.9 GB

Available Virtual Memory    5.20 GB

Page File Space    1.00 GB

Page File    C:\pagefile.sys

Virtualization-based security    Not enabled

Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions    Yes

Hyper-V - Second Level Address Translation Extensions    Yes

Hyper-V - Virtualization Enabled in Firmware    Yes

Hyper-V - Data Execution Protection    Yes

I know how it works, but Bronzegod and lots of other people may not know how it works or how to run ipconfig or how to look at the settings and make any adjustments.  The advice is good, but sometimes results in additional and frustrating forum message cycles when if the advice had a few more details targeted at a novice user (but still work for more experienced users), they might get the problem solved in one message cycle.

I will add it to my copy/paste directions for the symptoms described so that hopefully even a novice can follow the instructions well enough to get their system running again for those situations.

I like to do as little typing as possible when it comes to fixing these routine issues. If I type it in once, I don't want to ever type it in again.  I use speech recognition to utter key phrases like "verify internet settings" and will be able to just copy and paste relevant/all instructions from a window instead of doing any actual typing.  This is why so many of my posts look exactly the same (sometimes with a little editing).

I was quite sure that Bronzegod was not going to get far and have the problem of not seeing the results of ipconfig and there was no advice for what to do when the results of ipconfig came in.  Additional message cycles are generated and time is spent waiting for further assistance, and the problem is still no further along towards resolution than it was 23 hours ago.  Not everybody knows what to do.

"JoseIbarra" wrote in message news:b4988cd4-e1d7-44c4-8152-f0d4276ccd0d...

So Bronzegod should do this?

 

Check your settings for the way your network adapter obtains it's IP and DNS settings.  On most home systems, these settings should be set so the system will obtain the settings automatically. 

If you have another system on your network that is working, you can compare those settings with the settings on the system that is not working.

Click Start, Settings, Control Panel, Network Connections and select your current network connection.

On the General tab, click Properties.

In the drop down list, highlight the Internet Protocol (TCP/IP) selection and click Properties.

In the Internet Protocol Properties window, the usual selections are to obtain the IP and DNS settings automatically.  Enable the following two options:

 

Obtain an IP address automatically

Obtain DNS Server address automatically

 

The rest of the options in the screen should then be grayed out/unavailable.

Click OK, Close, Close etc. to save the settings, then restart your computer and test your connectivity.

That should work - providing the ISP uses DHCP rather than static IP, and the malware isn't hiding behind windows changing things before they get to the network adapter, which is why I said to compare the output of the IPCONFIG - because that goes to the hardware and queries it, rather than the registry.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC

So Bronzegod should do this?

Check your settings for the way your network adapter obtains it's IP and DNS settings.  On most home systems, these settings should be set so the system will obtain the settings automatically. 

If you have another system on your network that is working, you can compare those settings with the settings on the system that is not working.

Click Start, Settings, Control Panel, Network Connections and select your current network connection.

On the General tab, click Properties.

In the drop down list, highlight the Internet Protocol (TCP/IP) selection and click Properties.

In the Internet Protocol Properties window, the usual selections are to obtain the IP and DNS settings automatically.  Enable the following two options:

Obtain an IP address automatically

Obtain DNS Server address automatically

The rest of the options in the screen should then be grayed out/unavailable.

Click OK, Close, Close etc. to save the settings, then restart your computer and test your connectivity.

What does it mean when I run IPCONFIG and the promt screen flashes for a second then goes off? I dont have time to read what is displayed, does it save the results somewhere else? I also went to LAN settings and ensured my boxes were checked properly. I still have no luck.