HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2009-12-01T22:49:38+00:00

    I am having a strange printing problem with my HP Photosmart C4280 All-in-One.  I can't print from my Win7 machine, but I can print from my MacBook pro to the same printer shared from the Win7 machine.

    When I attempt to print locally, the pint queue will show all the expected information (job, status, size, etc) and will go through seemingly normal operations.  However, when the queue indicates that printing is finished, nothing comes out of the printer!  Printing from the Mac works just fine.

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  2. Anonymous
    2009-12-10T02:31:14+00:00

    Add Canon Multi Function MP500 printers to the list.  I have been unable to get my Canon Pixma MP500 to work since installing Win7

    I am having same problem with the Canon MP500 i also bought a internal bluetooth about 20 days before window 7 was introduce and it work perfect with Vista then i got my window 7 up grade and it stop they say the software wont run it. to wait they are working on an update.

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  3. Anonymous
    2009-12-14T16:48:15+00:00

    I upgraded a 2 week old Vista PC to 7 but never tried the printer. I have now tried the HP printer and it is detected and says it is available for use. I get a printer error when trying to use it. I tried the troubleshooter and it says the printer is not turned on. How can it detect the printer if it is not turned on? The fact is, it is turned on. I then downloaded the newest 2009 drivers from HP and installed them and the install went successfully. When I check device manager however, the drivers should be 2009 and they still say 2006. I still cannot print even after the driver upgrade. What do I need to do to get this HP F380 printer to print? I used the troubleshooter both before and after the driver upgrade. Thanks

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  4. Anonymous
    2009-12-14T17:26:43+00:00

    I got a page to print.  Somehow the paper was not feeding correctly.  I still cannot explain why the trouble shooter said that it was not plugged in.  Or when I went to Devices and Printers, it said it was Offline.

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