HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2009-10-26T13:51:00+00:00

    No, I only have Home Premium so the "built-in" XP mode doesn't run under that as far as I know.  Would a 3rd party virtual server possibly work?  Where do I access the "built-in" fax/scan app for Windows 7?  I know that back in XP there was a fax app that came with the install disc but it wasn't installed by default.  Any help/guidance along the way here would be very much appreciated.

    Thank you!

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  2. Anonymous
    2009-10-27T20:00:30+00:00

    Hello Rassi,

    The patch has  been released on Windows Update now, just check for updates and it should be offered. Or you can check the HP site for the Windows 7 driver.

    Bobby

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  3. Anonymous
    2009-11-12T16:35:07+00:00

    Add Canon Multi Function printers to the list.  I have been unable to get my Canon Pixma MP780 to work since installing Win7 despite hours of effort with Windows technical support.  I suspect the right drivers simply are not available, despite the claims from the manufacturers to the contrary.

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  4. Anonymous
    2009-11-24T19:50:02+00:00

    HP just released new drivers for some of their Multi-function printers, mine included (6500) hooray!

    Ski

    Ski

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