HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Good evening.

I have uninstalled the HP AIO C6150 printer, then the  HP Solution Center software about 4+ times. Then a restart, I download from the HP site the HP Solution Center (with all its bits and pieces) with the driver and reinstall both the software and the printer. I have done this connecting the printer both via a wireless connection and then a USB connection. The same result in all cases:

• I can "see" the printer on the HP software, it says "connected", I can see ink levels ( a bar graph). All seems normal.
• I can print the "Printer Diagnostics" page.
• I can't print a "test page" or from any application, Word, Tbird etc The application seems to go thru all the steps, I select which printer, then number of copies, I say OK....then the queue...then disappears and nothing happens.

I had read, on the HP site, about the patch.....HP Print Software Patch When Upgrading Vista to Windows 7

This was on the page when selecting my printer  C6150 and W7 (64). Sounds like it would apply to me!

I was thinking of a reload of W7. But....all I have is an "upgrade" disc (free from Dell as part of the PC purchase) and was unsure if this would work to reload W7

I am at a complete loss as to next steps......

Good evening.

I have uninstalled the HP AIO C6150 printer, then the  HP Solution Center software about 4+ times. Then a restart, I download from the HP site the HP Solution Center (with all its bits and pieces) with the driver and reinstall both the software and the printer. I have done this connecting the printer both via a wireless connection and then a USB connection. The same result in all cases:

• I can "see" the printer on the HP software, it says "connected", I can see ink levels ( a bar graph). All seems normal.
• I can print the "Printer Diagnostics" page.
• I can't print a "test page" or from any application, Word, Tbird etc The application seems to go thru all the steps, I select which printer, then number of copies, I say OK....then the queue...then disappears and nothing happens.

I had read, on the HP site, about the patch.....HP Print Software Patch When Upgrading Vista to Windows 7

This was on the page when selecting my printer  C6150 and W7 (64). Sounds like it would apply to me!

I was thinking of a reload of W7. But....all I have is an "upgrade" disc (free from Dell as part of the PC purchase) and was unsure if this would work to reload W7

I am at a complete loss as to next steps......

Have you checked the system Event viewer for any printer related error messages that might be there? Something in your system is intercepting the printer input from the computer but so far there isn't anything in what you've written that gives a clue as to what it might be.

Regarding that patch, due to the wording you would think that this particular patch would only apply to printer installations that were already existent at the time the upgrade to Windows 7 was done. New printer installations that were done into Windows 7 should be exempt. It could be sloppy wording on Dell's part but they do specify "the original software".

Below are the things that patch fixes, actual printing isn't listed among them.

HP Print Status --?

Toolbox -- already working?

Ink Levels -- already working

Solution Center --already working?

HP Scan (All-in-One) ?

Front panel scan button (All-in-One)--already working?

Besides, installing it hasn't helped yet so there's no reason to believe it will suddenly work if you just keep installing it often enough.

With a normal Windows upgrade disk you could do a clean install of Windows 7 rather than upgrade the existing OS, but Dell's upgrade disk could be something completely different. Windows wouldn't normally upgrade same version to same version though. Either way expect to have to reinstall the original Dell OS first before the upgrade will run again.

I checked for that update, but it doesn't come up as being available. I have downloaded every update HP has published since 10/2009 -- over 40 of them. Still trying to get the scanner on my HP LaserJet Pro L7590 AIO functioning.

How do I find that one if it doesn't show up in Windows Update file?

Appreciate your help.

Ralf_G

I opened the Event view and found a lot of identical msgs:

Log Name:      Microsoft-Windows-PrintService/Admin

Source:        Microsoft-Windows-PrintService

Date:          3/1/2010 7:18:52 AM

Event ID:      372

Task Category: Printing a document

Level:         Error

Keywords:      Classic Spooler Event,Document Print Job

User:          DELLLAPTOP\Owner

Computer:      Delllaptop

Description:

The document Chelmsford Library self-che..., owned by Owner, failed to print on printer HP Photosmart C6100 series (2). Try to print the document again, or restart the print spooler.

Data type: NT EMF 1.008. Size of the spool file in bytes: 16080. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \DELLLAPTOP. Win32 error code returned by the print processor: 2147500037. Unspecified error

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />

    <EventID>372</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>26</Task>

    <Opcode>12</Opcode>

    <Keywords>0x8000000000000840</Keywords>

    <TimeCreated SystemTime="2010-03-01T12:18:52.407469900Z" />

    <EventRecordID>154</EventRecordID>

    <Correlation />

    <Execution ProcessID="1444" ThreadID="3748" />

    <Channel>Microsoft-Windows-PrintService/Admin</Channel>

    <Computer>Delllaptop</Computer>

    <Security UserID="S-1-5-21-2795083416-2706967181-508735431-1000" />

  </System>

  <UserData>

    <PrintOnProcFailedEd xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">

      <Param1>Chelmsford Library self-che...</Param1>

      <Param2>Owner</Param2>

      <Param3>HP Photosmart C6100 series (2)</Param3>

      <Param4>NT EMF 1.008</Param4>

      <Param5>16080</Param5>

      <Param6>0</Param6>

      <Param7>1</Param7>

      <Param8>0</Param8>

      <Param9>\DELLLAPTOP</Param9>

      <Param10>2147500037</Param10>

      <Param11>Unspecified error

</Param11>

    </PrintOnProcFailedEd>

  </UserData>

</Event>

---

I found some more data in the event log:

Log Name:      Microsoft-Windows-PrintService/Admin

Source:        Microsoft-Windows-PrintService

Date:          3/1/2010 11:30:11 AM

Event ID:      215

Task Category: Installing a printer driver

Level:         Error

Keywords:      Printer Setup,Printer

User:          DELLLAPTOP\Owner

Computer:      Delllaptop

Description:

Installing printer driver - failed, error code 0x4c7, HRESULT 0x800704c7. See the event user data for context information.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />

    <EventID>215</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>19</Task>

    <Opcode>12</Opcode>

    <Keywords>0x8000000000000220</Keywords>

    <TimeCreated SystemTime="2010-03-01T16:30:11.914366300Z" />

    <EventRecordID>160</EventRecordID>

    <Correlation />

    <Execution ProcessID="1280" ThreadID="10776" />

    <Channel>Microsoft-Windows-PrintService/Admin</Channel>

    <Computer>Delllaptop</Computer>

    <Security UserID="S-1-5-21-2795083416-2706967181-508735431-1000" />

  </System>

  <UserData>

    <SetupInstallPrinterDriver xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">

      <Label>PSetupInstallPrinterDriver</Label>

      <Message>InstallDriverAfterPromptingForInf failed</Message>

      <AdditionalInfo>-</AdditionalInfo>

      <InfPath>C:\Windows\INF\prnhp003.inf</InfPath>

      <DriverName>-</DriverName>

      <InstallSection>-</InstallSection>

      <ProcessorArchitecture>Windows NT x86</ProcessorArchitecture>

      <PackageAware>Not package aware</PackageAware>

      <CoreDriverDependencies>-</CoreDriverDependencies>

      <LastError>0x4c7</LastError>

      <HResult>0x800704c7</HResult>

    </SetupInstallPrinterDriver>

  </UserData>

</Event>

Does this mean anything to you? It seems to me there is a driver problem!!!!

Thank you for your help and interest!