HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Good evening.

I have uninstalled the HP AIO C6150 printer, then the  HP Solution Center software about 4+ times. Then a restart, I download from the HP site the HP Solution Center (with all its bits and pieces) with the driver and reinstall both the software and the printer. I have done this connecting the printer both via a wireless connection and then a USB connection. The same result in all cases:

• I can "see" the printer on the HP software, it says "connected", I can see ink levels ( a bar graph). All seems normal.
• I can print the "Printer Diagnostics" page.
• I can't print a "test page" or from any application, Word, Tbird etc The application seems to go thru all the steps, I select which printer, then number of copies, I say OK....then the queue...then disappears and nothing happens.

I had read, on the HP site, about the patch.....HP Print Software Patch When Upgrading Vista to Windows 7

This was on the page when selecting my printer  C6150 and W7 (64). Sounds like it would apply to me!

I was thinking of a reload of W7. But....all I have is an "upgrade" disc (free from Dell as part of the PC purchase) and was unsure if this would work to reload W7

I am at a complete loss as to next steps......

Have you checked the system Event viewer for any printer related error messages that might be there? Something in your system is intercepting the printer input from the computer but so far there isn't anything in what you've written that gives a clue as to what it might be.

Regarding that patch, due to the wording you would think that this particular patch would only apply to printer installations that were already existent at the time the upgrade to Windows 7 was done. New printer installations that were done into Windows 7 should be exempt. It could be sloppy wording on Dell's part but they do specify "the original software".

Below are the things that patch fixes, actual printing isn't listed among them.

HP Print Status --?

Toolbox -- already working?

Ink Levels -- already working

Solution Center --already working?

HP Scan (All-in-One) ?

Front panel scan button (All-in-One)--already working?

Besides, installing it hasn't helped yet so there's no reason to believe it will suddenly work if you just keep installing it often enough.

With a normal Windows upgrade disk you could do a clean install of Windows 7 rather than upgrade the existing OS, but Dell's upgrade disk could be something completely different. Windows wouldn't normally upgrade same version to same version though. Either way expect to have to reinstall the original Dell OS first before the upgrade will run again.

Good evening.

I have uninstalled the HP AIO C6150 printer, then the  HP Solution Center software about 4+ times. Then a restart, I download from the HP site the HP Solution Center (with all its bits and pieces) with the driver and reinstall both the software and the printer. I have done this connecting the printer both via a wireless connection and then a USB connection. The same result in all cases:

• I can "see" the printer on the HP software, it says "connected", I can see ink levels ( a bar graph). All seems normal.
• I can print the "Printer Diagnostics" page.
• I can't print a "test page" or from any application, Word, Tbird etc The application seems to go thru all the steps, I select which printer, then number of copies, I say OK....then the queue...then disappears and nothing happens.

I had read, on the HP site, about the patch.....HP Print Software Patch When Upgrading Vista to Windows 7

This was on the page when selecting my printer  C6150 and W7 (64). Sounds like it would apply to me!

I was thinking of a reload of W7. But....all I have is an "upgrade" disc (free from Dell as part of the PC purchase) and was unsure if this would work to reload W7

I am at a complete loss as to next steps......

If you didn't uninstall the HP printer drivers and software before you did the upgrade to Windows 7 that could be the cause of the problem now. Try doing a clean re-install of the printer drivers on the Dell. Uninstall the existing printer software and drivers, reboot and reinstall the drivers. That critical update doesn't seem to apply to your circumstances.. at least not until you successfully scan something and then cannot find it. Don't install unnecessary patches, you might break something that didn't need fixing. In any case leave out the patches until after you've tried the normal functions.

My basic problem is: my  5 month old Dell laptop upgraded a few days ago  from Vista  to W7 Home Premium (64 bit). My All in One HP C6150 will not print. It will not print from any application, Word, TBird, test print etc. The only thing that will print is  a "Printer diagnostics page".

I have downloaded the printer software and drivers from the HP site Feb 19. (HP Photosmart Full Feature Software and Drivers and     Critical Update: Cannot find scanned image or document files after scanning completes.       and HP Print Software Patch When Upgrading Vista to Windows 7

I assume this means I have the latest driver and software for the HP AIO C6150, ...13.1.0

My HP AIO C6150 is a wireless printer. My 2 laptops are connected wirelessly to the printer. My 3rd PC, a desktop running XP has and continues to be printing satisfactorily. I have not made any changes to my desktop operation.

The Dell laptop can see the C6150, ink levels and says I am connected. When I print a test page the paper comes out of  the printer and I get about 1/64" of the copy on the first line...then no more copy. As noted earlier, Tbird, Word etc will not print.

I have connected the HP AIO to my problem laptop via the USB connection....same results. no printing from any application, can't print a "test page" and will print a "Printer diagnostics page".

I also purchased a new HP laptop for my wife a few days ago and it came with Windows Home 7 Home premium(64 bit) installed and downloaded the same HP software. This laptop (the HP) prints OK.

I'm guessing, it seems to me  my Dell problem seems to be related somehow to the Vista to W7 upgrade on the Dell laptop (T6500 chip, 4GB of ram, etc )

Any suggestions?....this is getting frustrating