HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Ralf_G

In summary ....no success. Let me note some of the details:

First steps

• I uninstalled all the HP Solution Center software, restart, delete the device  HP AIO C6150. At HP.com download the HP Solution Center software, I was unable to see "driver only" software for  my C6150 AIO
• I checked my user status (click on the icon on the top right of the start menu) and it reads on two lines "Owner" and the 2nd line  "Administrator".
• Install the HP Solution Center ,find the printer via its wireless connection, set up the printer
• Try and print from Tbird and Word...no success.

Now I looked at the event screen and found the following activity for today March 4:

• Event 10        Error    3/4/2010 7:24:10 AM    WMI    10    None
• Event 13         Error    3/4/2010 7:17:09 AM    ACPI    13    None
• Event  315         Error    3/4/2010 7:23:30 AM    PrintService    315    Sharing a printer
• Event 372      Error    3/4/2010 7:49:38 AM    PrintService    372    Printing a document
• Event 1001   Error    3/4/2010 7:25:26 AM    Dhcp-Client    1001    Address Configuration State Event

I can send more data re these "events" if would help.

Lymob53,

It certainly does seem that the driver is not installing properly. Possibly in the print spooler section, which somewhat matches your symptom of the print job suddenly disappearing. On the download page for that HP driver-utilities package they mention a printer driver-only download. To simplify things it might be worth a try installing just the printer driver and leaving out the accessories. Normal print functions should work, just not the HP extras. Run the installer using the "run as administrator" option from Explorer's right-click menu options. (can do that with the full install package too for that matter)

If that still doesn't work the only other thing I can think of (this printer and driver ARE supposed to be Win7 compatible after all) is to enable the hidden administrator account in Windows 7, log into it and then try installing the printer drivers (clean install again).

To enable the build-in Administrator account, follow these steps:

1. Click Start, and then type cmd in the Start Search box.
2. In the search results list, right-click Command Prompt, and then click Run as Administrator.
3. When you are prompted by User Account Control, click Continue. An elevated command window should now open.
4. At the command prompt, type net user administrator /active:yes, and then press ENTER. 
5. Type net user administrator <Password>, and then press ENTER.

Note: Please replace the <Password> tag with your password which you want to set to administrator account.

6. Type exit, and then press ENTER.
7. Log off the current user account.

You can log into the administrator account using whatever password you entered above.  Install the printer drivers and test. When finished, log-out of the administrator account and back into your normal user account.

Don't leave this administrator account enabled for normal everyday use.  Run the following command (in an elevated command window as previously described) to disable the Administrator account.

net user administrator /active:no

Ralf_G

I opened the Event view and found a lot of identical msgs:

Log Name:      Microsoft-Windows-PrintService/Admin

Source:        Microsoft-Windows-PrintService

Date:          3/1/2010 7:18:52 AM

Event ID:      372

Task Category: Printing a document

Level:         Error

Keywords:      Classic Spooler Event,Document Print Job

User:          DELLLAPTOP\Owner

Computer:      Delllaptop

Description:

The document Chelmsford Library self-che..., owned by Owner, failed to print on printer HP Photosmart C6100 series (2). Try to print the document again, or restart the print spooler.

Data type: NT EMF 1.008. Size of the spool file in bytes: 16080. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \DELLLAPTOP. Win32 error code returned by the print processor: 2147500037. Unspecified error

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />

    <EventID>372</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>26</Task>

    <Opcode>12</Opcode>

    <Keywords>0x8000000000000840</Keywords>

    <TimeCreated SystemTime="2010-03-01T12:18:52.407469900Z" />

    <EventRecordID>154</EventRecordID>

    <Correlation />

    <Execution ProcessID="1444" ThreadID="3748" />

    <Channel>Microsoft-Windows-PrintService/Admin</Channel>

    <Computer>Delllaptop</Computer>

    <Security UserID="S-1-5-21-2795083416-2706967181-508735431-1000" />

  </System>

  <UserData>

    <PrintOnProcFailedEd xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">

      <Param1>Chelmsford Library self-che...</Param1>

      <Param2>Owner</Param2>

      <Param3>HP Photosmart C6100 series (2)</Param3>

      <Param4>NT EMF 1.008</Param4>

      <Param5>16080</Param5>

      <Param6>0</Param6>

      <Param7>1</Param7>

      <Param8>0</Param8>

      <Param9>\DELLLAPTOP</Param9>

      <Param10>2147500037</Param10>

      <Param11>Unspecified error

</Param11>

    </PrintOnProcFailedEd>

  </UserData>

</Event>

---

I found some more data in the event log:

Log Name:      Microsoft-Windows-PrintService/Admin

Source:        Microsoft-Windows-PrintService

Date:          3/1/2010 11:30:11 AM

Event ID:      215

Task Category: Installing a printer driver

Level:         Error

Keywords:      Printer Setup,Printer

User:          DELLLAPTOP\Owner

Computer:      Delllaptop

Description:

Installing printer driver - failed, error code 0x4c7, HRESULT 0x800704c7. See the event user data for context information.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />

    <EventID>215</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>19</Task>

    <Opcode>12</Opcode>

    <Keywords>0x8000000000000220</Keywords>

    <TimeCreated SystemTime="2010-03-01T16:30:11.914366300Z" />

    <EventRecordID>160</EventRecordID>

    <Correlation />

    <Execution ProcessID="1280" ThreadID="10776" />

    <Channel>Microsoft-Windows-PrintService/Admin</Channel>

    <Computer>Delllaptop</Computer>

    <Security UserID="S-1-5-21-2795083416-2706967181-508735431-1000" />

  </System>

  <UserData>

    <SetupInstallPrinterDriver xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">

      <Label>PSetupInstallPrinterDriver</Label>

      <Message>InstallDriverAfterPromptingForInf failed</Message>

      <AdditionalInfo>-</AdditionalInfo>

      <InfPath>C:\Windows\INF\prnhp003.inf</InfPath>

      <DriverName>-</DriverName>

      <InstallSection>-</InstallSection>

      <ProcessorArchitecture>Windows NT x86</ProcessorArchitecture>

      <PackageAware>Not package aware</PackageAware>

      <CoreDriverDependencies>-</CoreDriverDependencies>

      <LastError>0x4c7</LastError>

      <HResult>0x800704c7</HResult>

    </SetupInstallPrinterDriver>

  </UserData>

</Event>

Does this mean anything to you? It seems to me there is a driver problem!!!!

Thank you for your help and interest!

I checked for that update, but it doesn't come up as being available. I have downloaded every update HP has published since 10/2009 -- over 40 of them. Still trying to get the scanner on my HP LaserJet Pro L7590 AIO functioning.

How do I find that one if it doesn't show up in Windows Update file?

Appreciate your help.