HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2010-03-09T15:24:07+00:00

    When I had the same issue with Lexmark 7675 I called Lexmark twice and Microsoft. All I was told was that there is a windows 7 upgrade download on the Lexmark site. However, it does not support the fax solutions software, to which I have become extremely dependent on. For 6 mos prior I did not have to print out a sheet to fax it, now I do. Which is a costly wasted of paper and ink. I kept declaring that the printer did NOT function for the purposes for which I purchased it so it is NOT compatible with windows 7. These people are trained to say one thing, the printer prints therefore it is compatible, without even acknowledging my inconvenience. I did my due diligence before installing 7, and all around said this printer was compatible. Now I cannot revert to Vista and I cannot fax from my desttop. I'm still ticked off at the lack of consideration from both Mircrosoft and Lexmark for not addressing much less acknowledging my inconvenience.  But anyway, do to Lexmark.com and do a driver search for your printer. It probably has a Win7 compatiblilty download, but you may not have all funtionality.

    Good Luck!

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  2. Anonymous
    2010-03-09T02:30:59+00:00

    Hello,

    I've just upgraded to Windows 7 from Vista Home Premium this past weekend. I have attempted the upgrade several times since the first of the year. The upgrade completed once with a number of problems including being unable to use my Lexmark All-in-one printer. After contacting Microsoft to help correct the situation I did not receive a solution and became frustrated due to the fact that there still is no solution as I found out again.

    My solution was to reconvert to Vista and had to re-install all my programs in the Vista OS. I am very disappointed that a solution is still not available. The printer is a very important peice of hardware to running a business and it's a shame that HP and other manufacturers have not provided the proper driver software. When I try to run the software by trying to print something or try to check ink levels, etc. a pop-up indicated that the software was moved or deleted after the installation.

    I see that there are many inquiries regarding this issue and it makes me very upset that I can't use my printer now since I upgraded to Windows 7.

    Looking for responses!

    CartoonKris

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  3. Anonymous
    2010-03-04T22:44:43+00:00

    Ralf_G

    OK ....will  try again.

    I looked at the HP site for the  basic driver, it notes its compatible only with W2000 and XP. A few days ago I tried to download the Vista HP software ....someone told me it would work...my recollection is ...it wouldn't load (or install)  due to non compatible OS.

    Thank you for you assistance.

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  4. Anonymous
    2010-03-04T20:50:59+00:00

    Ralf_G

    In summary ....no success. Let me note some of the details:

    First steps

    • I uninstalled all the HP Solution Center software, restart, delete the device  HP AIO C6150. At HP.com download the HP Solution Center software, I was unable to see "driver only" software for  my C6150 AIO
    • I checked my user status (click on the icon on the top right of the start menu) and it reads on two lines "Owner" and the 2nd line  "Administrator".
    • Install the HP Solution Center ,find the printer via its wireless connection, set up the printer

    Ah but this is not equal to what I was suggesting you do. "Run as administrator" uses a higher level of permissions than your logon account has when it runs the installation file. Logging in to the hidden built in administrator account enables the highest level of permissions you can access, allowing alterations to pretty much any setting or file location in Windows.  

    The driver download page mentions the drivers-only download in the Description but doesn't provide a link:

     "If you only want the print driver (without the Photosmart Software Suite), it is available as a separate download named "HP Photosmart Basic Driver".

    Running a search for it turns up pages of spurious links but this one might be relevant:

    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-41971-2&cc=us&lc=en&dlc=en&product=1153491

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