HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2010-04-26T13:33:38+00:00

    please send answer on my mail

    *** Email address is removed for privacy ***

    please this answer i need faster

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  2. Anonymous
    2010-04-26T13:31:49+00:00

    hello

    I want help me

    computers have usb speaker and operation system windows 7, but don't see audio driver this operation system

    and I don't understand why

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  3. Anonymous
    2010-04-24T07:36:07+00:00

    I struggled with this issue for several days, researching everything I could online.  I finally contacted HP support and I have the fix outlined on my blog . Here are the steps that got my printer working albeit with limited options.  Fortunately I can now print via USB cable.

    1. Verify that the All-in-One is connected to the computer via USB cable.
    2. Go to Start >>Devices & Printers
    3. Click on Add a Printer icon. Click Next
    4. If a message asks Local or Network, choose Local, then click Next
    5. Choose USB001 as the port, then click Next
    6. In the Manufacturers list choose HP
    7. In the printer list, choose the HP Deskjet 990c printer, then click Next.  If you don’t find 990c, then select “Windows Update” in the same dialog box. It will re-populate the list.  (I had to re-populate the list and it took a 5-6 minutes)
    8. The printer name should be listed as HP Deskjet 990C printer. Select Next.
    9. If you receive an option to share the printer, select NO.
    10. Click YES on Do you want your Windows based programs to use this printer as your default printer? Then click Next.
    11. Click NO when it asks, Would you list to print a test page (recommended). Then click Finish.

    I did this, and my printer PRINTER FOR THE FIRST TIME SINCE INSTALLING WINDOWS 7!!! THANK YOU!!!!!!!!!!!!!!!!!!!!!!!

    I don't know if it's a fluke or a miracle, but I am doing all my printing before restarting my computer. I'll let you all know if there is success after a restart or after unplugging the usb!!!

    Thanks!

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  4. Anonymous
    2010-04-21T14:59:29+00:00

    On Wed, 21 Apr 2010 09:36:30 +0000, Dingosrun wrote:

    > I have a Canon MP960 and have just upgraded to Windows 7 64 bit. Have downloaded all the latest drivers and Canon CD label print won't even reckognise my printer. All worked fine on XP Pro. Have sent email to Canon and waiting on answer??????

    You say "latest drivers," but being latest isn't the primary issue.

    The real issue is being sure that you've downloaded and installed the

    Windows 7 64 bit driver for your printer. Have you?

    Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003

    Ken Blake

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