HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2010-01-13T17:19:53+00:00

    I tried all of these things and I still have issue with it.  Every patch or update just makes the computer worse.  I upgraded from Vista 64bit to Win7 64bit.  This is only one issue I am having with the Windows 7 upgrade.  Everybody needs to be on board here.....MS, HP, Adobe, and any other company that makes software/hardware for computers.  I hav spent more time trying to get things to work than I have being productive.  All new equipment and can't do anything with it!

    Thanks,

    Candy

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  2. Anonymous
    2010-01-01T22:23:29+00:00

    I'm having the same problem.  I've been trying to install the driver for my MP780 so it works with Win 7 and I reach the point where it's trying to find a port for the printer.  However, I have a wireless network, and the whole application ends without having installed the driver successfully.  So I'm unable to print from my laptop across the network.  I've submitted a query to Canon (3 times without any reply) and now have suggested to Microsoft to add a 64bit driver for the MP780 (there's already a 32bit compatible driver on the microsoft site).  So it's all at a bit of a standstill until the appropriate upgrade is loaded onto the microsoft site.

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  3. Anonymous
    2009-12-25T16:43:14+00:00

    I have the same issue.  I have tried a million things.  Patch won't upgrade either.

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  4. Anonymous
    2009-12-25T16:41:17+00:00

    I have tried to upload the patch, but it won't upload.

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