HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2010-02-13T16:16:36+00:00

    I read somewhere (maybe here) that in Safe Mode, if you disable "Signature Drivers", it might help.  It DID!  My canon MP960 installed correctly in Win7 Ultimate 32 bit, and print spoolers are functioning.  It might pay to try it.  (At least until Canon comes out with a Signature Driver that works!)

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  2. Anonymous
    2010-02-12T03:37:09+00:00

    I’ve run into several issues where hardware doesn’t work as expected after upgrading to a new OS. In almost all of those cases I’ve always fallen back to the basics to get the issue resolved. Start clean and uninstall the current driver, (if the printer software has an uninstall application you should use it) also, if prompted to delete the printer driver files it's best to do it, then, download the latest driver from the manufacturer for the current OS, and then install that driver. If you’re installing a USB printer you might need to unplug the USB cable before installing the driver, you should be prompted when to plug it in. If you still can’t print after the new driver is installed you might need to contact the manufacturer.

    Hope this helps

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  3. Anonymous
    2010-02-11T18:40:54+00:00

    Add the Canon Pixma MP960 to the list.  My printer is recognized by device manager as a removeable disk, under category "disk drives".  Cannot print test page.  This occurred after upgrade from Vista Ultimate 32 bit to Win7 Ultimate 32 bit.  I can dual boot, and Vista recognizes the printer immediately.  On Win7 boot, "Devices and Printers" shows Canon MP960, installed correctly.  I have used the latest Canon driver for Win7, Jan 2010.  No Good.

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  4. Anonymous
    2010-01-31T04:22:42+00:00

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