HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2010-02-28T11:20:52+00:00

    This is a real disgrace for Hp and Microsoft. My next computer, I am sure that it is not an Hp. The customer service's scandalous practices. Even over the phone.

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  2. Anonymous
    2010-02-23T22:38:06+00:00

    Having trouble navigating this page, but want to second Ralf G's answer of 2/22/2010.

    I had the same problem with Windows 7 upgrade from Vista. My HP PSC 750 all-in-one scanner worked but not the printer.

    I removed every reference to the printer from my computer and unplugged the printer USB cable from the computer. Then I downloaded the Driver Detector from HP.com. (don't know if that had anything to do with it, though)

    Plugged in the printer and the computer set it up automatically. I set up a printing job and noticed that Windows 7 had changed the printer choice in the print set up to a device I don't have. Changed it to the HP I have and printed without a hitch.

    I did all this after reading Ralf's suggestion. Hooray for our side!! Thanks Ralf!

    Good luck.

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  3. Anonymous
    2010-02-22T16:16:44+00:00

    Nice to know that I'm not the only one who has discovered Windows 7 professional issues with (32 bit) HP psc 1200 series - it recognises the scanner function but not the print function.  Went to Windows update, downloaded the patch which failed to install x 3.  It's 12:30am, I'm going to bed, just as well I still have the PC running xp and usb memory sticks!

    Your post attracted my attention because I happened to have an HP 1210 sitting doing nothing on a desk behind me. I thought I'd try connecting it to my Win7 to see what happens.

    First off, I have Windows 7 32bit Home Premium, not Pro. This was an upgrade install of Win7 but since there were no drivers installed for the HP printer in the previous operating system, in effect it was a clean printer installation.

    Plugged in the printer USB cable, turned on the power. The MS drivers for it installed automatically, without issue, including one fairly large download from MS.

    Scanning tested Okay, printing tested Okay. The new printer utilities page looks quite good, actually.

    If you installed your Windows 7 as an upgrade I suspect that you already had HP drivers installed in the previous operating system. That would likely be the cause of the new printer drivers not installing properly now.  Try uninstalling both the munged printer drivers and any printer utility software from HP and then reconnect the PSC. The Windows 7 drivers do work. It's just a matter of cleaning up the old junk files so that the new driver can install properly. Any software you got from HP is also subject to either updating or deleting from the system. I note that ArcSoft is one of those companies not big on providing free updates to their OEM software to support new operating systems.

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  4. Anonymous
    2010-02-14T13:32:27+00:00

    Nice to know that I'm not the only one who has discovered Windows 7 professional issues with (32 bit) HP psc 1200 series - it recognises the scanner function but not the print function.  Went to Windows update, downloaded the patch which failed to install x 3.  It's 12:30am, I'm going to bed, just as well I still have the PC running xp and usb memory sticks!

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