HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2010-01-20T09:54:06+00:00

    Ive got an OEM version of Windows 7 Pro 32bit.

    I have a HP Photosmart B209a.

    The drivers work and the unit prints via Wifi, but......

    • Ive got 3 different B209a printers to choose from each time I want to print. This is amazingly ANNOYING
    1. Hp Photosmart B209a
    2. Hp Photosmart B209a 2
    3. HP Photosmart B209a (Copy 1)
    • Some dont work, some do, depending on the application requesting printing
    • some print double side some dont
    • Ive posted my frustration on HP consumers forum, they love to ignore it.

    Does MS have any solutions as HP have FA!

    ANGRY

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  2. Anonymous
    2010-01-18T07:00:02+00:00

    Your post was dated October 22, 2009. Since today is January 18, 2010, you may not have that problem anymore. I just upgraded from Windows XP to Windows 7--it found drivers for ALL of my computer hardware, including my HP PSC 1315 all-in-one.

    Check Microsoft Update now and look for hardware driver updates.

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  3. Anonymous
    2010-01-18T05:31:36+00:00

    I have had this issue with HP 4200 series, and HP 2600 series, and now Canon MP250.  Everything says it should work, but absolutely nothing will print, not even test pages.

    No solutions yet?

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  4. Anonymous
    2010-01-16T18:30:35+00:00

    RE Lexmark AIO 7675. I checked on this site and Lexmark for compatibility issues before installing Win7. Both said the machine was compatible. I do not have a fax driver on my PC. To save paper and ink I have been using the desktop fax option. I now found out, after an hour on the phone with Lexmark, and after they hun up on me, that that portion of the software update may not be available for 6-8 mos or so. And the only soution so far is that I am screwed. I have to revert back to paper and ink or am forced to buy a fax mode. either way. Windows 7 and Lexmark websites lied to me and I have no recoarse?!? Someone owes me a desktop fax solution - and not in 6-8 mos. If I knew of the possiblity of failure I would not have installed the new OS. But, I gues that is what they count on. Sell it, install it and oh well doesn't work, and everyone says Tough Sh** because the sale is done.  I know this is a big issue because the service dept, (I tried to return the danged thing) at Staples said they have recv'd many similar calls. 

    When will this issue with drivers and information be updated?!?. Would have been nice to sort this out in the beta era, don't ya think!?!

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