HP Multi-function printers may not work as expected after upgrading from Windows Vista to Windows 7

Anonymous
2009-10-22T17:30:56+00:00

Hello,

I just upgraded to Windows 7 from Windows Vista and my HP multi-function printer doesn’t work. I can still print if I print from an application but when I try to use the buttons on the printer nothing happens. I also can’t check things like ink levels and I can’t scan. Is this a known issue? What can I do to fix this?

Thanks

Christi

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-10-22T17:31:47+00:00

Hello Christi,

This is a known issue with the HP Solution Center and upgrading from Windows Vista to Windows 7. Basically the HP Solution Center doesn’t upgrade properly to Windows 7 because of some required libraries don’t get migrated during the upgrade. To resolve the issue, click Start, All Programs and click Windows Update, and then check for and install the update for KB 975891.

For more information on the issue, click the link below to view the KB article.

KB975891 HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as expected after a computer upgrades from Windows Vista to Windows 7

Note: You can also download and install the appropriate HP device software for Windows 7 from http://www.HP.com

Thanks

Bobby

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  1. Anonymous
    2011-09-24T00:40:13+00:00

    Thanks to some of the repies here I have resolved the problem with my multi-function printer Thanks again.

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  2. Anonymous
    2011-04-22T19:13:38+00:00

    sid5432,

    Did you ever get any help?  I am having the same problem with 2 Canon multifunction machines, one a PIXMA MX330 and a PIXMA MX870. They both scan perfectly when I connect them to the computer running Windows Vista, but when I connect either one to the computer running Windows 7, they will not scan.

    Let me know if you received any guidance.

    Thanks.

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  3. Anonymous
    2011-02-20T01:36:10+00:00

    Hi Bobby

    Thanks for info will give it a try.didn't realise Windows 7 was going to cause these kind of problems

    Regards

    su666

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