Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

Anonymous

Good morning.

Stand alone Vista SP2 Fails.

Using Windows6.0-KB948465-X86.exe file version 6.0.6002.18005 downloaded 5/26/09 2:03pm Central

"Installation was not successful" "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

I follow the Go online to learn more... link.

Resolution 1: Install the stand-alone package... - I am using the Standalone Package

Resolution 2: Run the System Update Readiness Tool - I did. No change, install still fails.

Resolution 3: Close or disable any applications... - I did. No change, install still fails.

Resolution 4: Uninstall any security applications... I did. No change, install still fails.

I have also run a check disk and run the SFC command to scan for corruption. No change, install still fails.

This particular PC is a Gateway with pre-installed Vista Ultimate. I installed SP1 via Windows Update a ways back. It currently has all critical Windows Updates installed, exception of todays Windows Defender updates.

I have NOT installed: IE8, Windows Power Shell 1.0, Office Live Add-in, Windows DreamScene Pack #3, Windows Sound Schemes, Windows Live Essentials nor any of the 34 Language Packs

The PC has been scanned by multiple commercial grade malware programs, with the PC active and with the drive attaches to another machine. It is clean.

The PC is connected to a USB keyboard and wireless Logitech Mouse via a DVI/USB KVM device. (There is no Logitech software installed)

There are no other external devices attched to the PC. The printer is via wireless network.

UAC is turned off.

The hard drive has the main partition "Drive C" and the recovery partition "Drive H"

The DVD/RW is "Drive I"

The Card Reader in the PC has Drives D thru G

The Card Reader on the wireless HP C6180 shows as a network drive Z

Please send help.

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Answer accepted by question author

Anonymous

I realize many of you may have given up and just reinstalled Vista or moved on to W7 at this point.

I was having the same issues as Coherent Computer Solutions. I had narrowed the issue(s) down similarly and had gotten to the point where it seemed likely to me that the WMI issues were somehow related to the inability to install SP2. I too was getting "Can’t Collect Information. Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing." Attempting to install Vista SP2 consistently wound up with "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)" I had tried all the other suggestions found throughout this thread, especially in the sixth post.

I had already run the command "net localgroup Administrators LocalService /add" to resolve some problems with network connectivity. I was receiving the message "Connection status: unknown. Server execution failed" when attempting to launch the Network and Sharing Center. The "net localgroup Adminsitrators....." command fixed this beautifully.

But I was still getting the WMI error(s) and, as mentioned, also attributed the inability to install SP2 (No such interface supported) as being probably related to this. More digging and wmidiag showing similar errors reinforced this belief. Finally, a bit more searching turned up this command:

net localgroup administrators NetworkService /ADD

Make sure to run it from an elevated command prompt (right-click and run as Administrator). But, after running this command, msinfo32 worked perfectly and, lo and behold, Vista SP2 installed cleanly (and rather quickly, actually). I hope this helps someone else out there and thanks to Coherent Computer Solutions for the msinfo32 WMI lead. Happy holidays to all.

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59 additional answers

Anonymous

2009-06-08T16:33:34+00:00

I appreciate the reply.

I give your list a go in order again. Having done everything on the list I don't expect it will work.

I'll likely just leave this machine of to the side for any Vista support needs and replace it with a Windows 7 RC machine. My Windows 7 RC machine is more stable and runs faster despite being older hardware.

Looking forward to late October.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-06-12T15:56:40+00:00

Sorry for delay. Been a crazy week.

Your list did not resolve the issue.

E-mail support sent me a disc to attempt a repair re-install. However it was a retail disc and does me no good.

Gateway tells me to contact Microsoft for an OEM disc and Microsoft tells me to contact Gateway.

Why can't Microsoft just send an OEM disc? I'm not asking for another keycode. I really don't want to resort to using a torrent download.

Please send help.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-06-14T18:06:10+00:00

Any other suggestions?

I'd rather not buy a copy of Vista Ultimate OEM from one of my vendors just to do a repair re-install.

Happy Flag Day.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-06-15T07:30:10+00:00
Hi,

I suggest you perform a repair install.

Repair Installation:

You may reinstall your copy of Vista while keeping your files, settings, and programs by performing a repair installation or an in-place upgrade with the following steps: (Note: This does not always resolve all issues, especially if the corruption was caused by a 3rd party program or service, you might need to do a clean installation if this is unsuccessful.)

<><><><><><><><><><><><>

Please make sure you Backup any and all important data before proceeding. Please see:**Methods for backing up your files**.

Always make sure you have the means to reinstall your programs, either through an install disk or having access to the installation files.

<><><><><><><><><><><><>
1. Insert the Windows installation disc into your computer's DVD or CD drive. You must start Windows installation while running your existing version of Windows.
2. On the Install Windows page, click Install now.
3. On the Get important updates for installation page, we recommend getting the latest updates to help ensure a successful installation and to help protect your computer against security threats. You will need an Internet connection to get installation updates.
4. On the Type your product key for activation page, we strongly recommend that you type your 25-character product key to help avoid problems during activation.
5. On the Please read the license terms page, if you accept the license terms, click I accept the license terms.
6. On the Which type of installation do you want? page, click Upgrade to begin the upgrade. You might see a compatibility report.
7. Follow the instructions.
Note: If your installation disk does not include SP1, and you are updated to it, then you will have to uninstall it before performing an upgrade install. Start -> Control Panel -> Programs -> View installed updates, then select Service Pack for Microsoft Windows and click Uninstall.

Note: The following settings will be reset to default:

Computer Sound Scheme

Device Drivers

Visual Effects

Windows Mail

Windows Services

If you notice files missing after the upgrade look in the following folders:

C:\Windows.old

C:$INPLACE.~TR

C:$WINDOWS.~Q

These files can be cleared with disk cleanup as "Files discarded by Windows upgrade".

Delete files using Disk Cleanup

Thanks for using the Answers Forum. Please let us know how this works out.

Joseph

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.
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