Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

thank you Spiritx. 

Like CCS, I tried many very specific steps.  Your first link was redundant to tests/procedures that I'd already stepped through.  HOWEVER. the second one I'd not seen before.  Its long and convoluted and it failed - which is a good thing!  After the fail, it led me down a path of diagnosis about DLL's that were out of sync.  My mshtml.dll was not registered or in place.  I could not solve it easily given how hard it is to find a specific version of a dll.   In the end, I spoke to the client about the machine and I reloaded the box from factory. 

*couple hints here - For those trying to diagnose this problem, I'm convinced my particular failure was a result of the date/time being incorrect for a few months.  The client had a motherboard replaced, the time/date were not reset (and the internet time never updated, pls don't offer help on that) and this in turn caused old updates to get reloaded over existing newer versions.  I believe this is how the DLL got broke in the first place. *

I will also add that once I factory reloaded, I used the two downloads from MS - 5 language SP1 and SP2 and was able to get Vista SP2 onto this box finally.  There were just too many problems and potential pitfalls down the road with a questionable box and I didn't feel the box would be 'right' even had I fixed the dll problem.

Just a comment here, but I think I realized yesterday why I hate vista soo much.  Its the needless complexity that kills me.  There are soo many prompts (yes I know all the dialog about this) but you really no longer ever know WHAT files are safe, which are correct and where they originated from as we used to 'back in the day'.  The DLL I was missing, there are about 100 possible sources and even had I gotten a copy from a safe source, who is to say it is compatible with the state of the machine anymore?  Its not the insane prompts, its the doubt the prompts cast.  Win95b was so easy.  You could rip a directory from one machine, overlay it onto a broken machine and fix a problem.   And if after 30+ years of doing desktop support I can't fathom it, what are ma and pa kettle supposed to think?  Go google.  pls pls pls give us an OS thats not more complicated than my Trig classes...

Shu

Jim Shimota

Thanks for the compliment, ShuMO. I find that when looking for help from others it's best to be detailed and thorough. That helps them help you.

SpiritX, I ran through those items again just for kicks and no joy.

Here's hoping Microsoft will let us get replacement OEM discs when needed, seeing as most mfg's won't provide them.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."

SP2 loves updated drivers so I would do this.

1st RUN DISK CLEANUP = Start - All Programs - Accessories - System Tools - Disk Cleanup

Device Manager - look at maker - model - driver dates and versions of :

NIC - Wifi - Display Adapter - Sound - Mouse - Keyboard - Camera and all other specific devices found.

DO NOT RUN UPDATE MY DRIVERS IN DEVICE MANAGER as it only finds old certified ones and MS is way behind.

Also system makers do not often update their drivers once a model is not longer being sold.

So 1st go to Gateway and look for ALL updated drivers and BIOS.

After downloading DISABLE ALL Antivirus and Antispyware before each installation!

Download - SAVE - find RIGHT CLICK ON - RUN AS ADMIN - reboot after each even if not required to do so.

Look for specific instructions, some drivers have to be run more than once as they rollback so compare dates

and versions.

Now that is your fall back.

Now go to each individual maker's site and look for their latest drivers. Again do NOT run any scanners they offer

as these too will usually only find the same old drivers Device Manager does.

Install as above - look for special instructions.

NOW THE NEXT STEP CAN BE A LITTLE HAIRY. DO NOT STOP ONE OF THESE IN PROGRESS!!!!!

If your system has Intel Chipset do the following, if AMD go their and look for similar.

Do you know which chipset you have? If so skip to SECTION II

Also if you have 64 bit Vista Skip to SECTIUON II

Section I

http://downloadcenter.intel.com/

Chipsets - Chipsets Software - Intel Chipset Identification Utility

Download - SAVE - right click on RUN AS ADMIN.

Section II

YOU ABSOLUTELY MUST DISABLE YOUR ANTIVIRUS AND SPYWARE BEFORE INSTALLING LOW LEVEL DRIVERS.

Chipsets - type chipset you have (Desktop - Laptop) - Download one for your chipset and version of Vista.

Download - SAVE - right click on RUN AS ADMIN.

Section III

Chipsets - Chipset Software - Chipset Software Installation Utility

Download - SAVE - right click on RUN AS ADMIN.

This normally does not affect a Service Pack however it could so do it too :

http://support.microsoft.com/kb/290301

Description of the Windows Installer CleanUp Utility

Does NOT remove an application, allows you to re-install one.

http://technet.microsoft.com/en-us/magazine/2008.08.utilityspotlight.aspx

AFTER you have done all this try the SP2 install again. (Again disable your antivirus, antispyware, and right click

and RUN AS ADMIN on SP2.)

Rob - Supporting Member, Cascade Bicycle Club P.O. Box 15165 Seattle, WA. 98115-0165 206-522-3222 and 24 hr hotline 206-522-BIKE http://www.cascade.org  

The Windows Installer CleanUp utility deletes all files and registry settings associated with a program's Windows Installer configuration.

Stepping on the soapbox. Hard to believe it's been over 6 weeks now and it seems that the only real solution is to do a clean reinstall of Vista. But since neither Microsoft nor Gateway will supply an OEM disc that's not possible. I'm getting close to the Bittorrent option, unfortunately. Microsoft says call Gateway, Gateway says call Microsoft. They give the illusion of a solution while blocking any real solution. Anyone read Catch-22 by Joseph Heller? It's a critique of bureaucratic operation and reasoning, involving contradictory circular logic. I really don't recall any past Windows Service Packs being such a pain to install. Granted they may have broken somethings, but that is to be expected with major patches of any software. But to have such issues with the actual installing of one on machines past the clean install stage? What happend, Microsoft? Stepping off the soapbox. Seems this thread is becoming a collection of anything and everything one can try to get SP2 installed. SpiritX I'm pretty **** about keeping device drivers updated, but you never know. I'll double check everything. At each attempt I've uninstalled my security software to avoid any issues. Seems to me that Microsoft should write the updates to override any protest or blocks by other software, but hey that's just me. As opposed to past service packs, it seems that Microsoft is going to great pains to make sure security software is disabled. Yes, Windows Installer CleanUp comes in real handy with an uninstall is jacked up and one can not reinstall something. When I have some time a bit later this week I'll run through your steps, it can't hurt. Run the standalone as Administrator You mentioned this and JimNorgate posted it several days ago on this thread. Somehow I missed it. He said it worked for him. Unless I posted here that I did and missed the comment when reviewing the thread, I don't think any MS people have suggested it and I don't think I tried it. I'll give that a shot. It's beyond me why Windows would not run a service pack in Administrator Mode by default or that it shuld be required to be run that way. I'll also give the following a shot later this week as well, though it seems I've done some of it: Did some more research on the Windows Management Instrumentation software issue that my issue seems to be tied to. See my May 31st 12:25am post on this thread. "Msinfo32: Response - Can’t Collect Information Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing." From http://social.technet.microsoft.com/Forums/en-US/itprovistasetup/thread/2958c491-d459-4ad0-b3e3-088f31db85b0 Tim Quan MSFTposted on November 06, 2007: Text within {} added by me from msbeen67's post to provide coherency.

"First let’s try msbenn67’s suggestion to repair the WMI service in Vista.

{ I'm have the same issue. Here's what I have done so to attempt to solve. However, this didn't work.

1. Start the computer in Safe Mode without networking. 2. Open a command prompt as administrator 3. Type "net stop winmgmt" without quotes and press enter to make certain the wmi service is not running. 4. Go to the windows\system32\WBEM\ and rename the Repository folder or delete all of its contents. 5. Restart the system to normal mode. 6. Open a command prompt as administrator. 7. Type "net stop winmgmt" without quotes and press enter to stop the wmi service. 8. Type winmgmt /resetRepository and restart the system. 9. Test the event viewer

I've also tried changing permissions for root to all local services and netwrok services full access.

Nothing has worked so far. If anyonw has other ideas, please let me know. I don't want to reinstall again.}

If the issue persists, please try the suggestions below:

Suggestion 1: Restart WMI Service

=============================

1. Click Start, type services.msc and press Enter.
2. Double-click Windows Management Instrumentation.
3. Make sure the Startup type is Automatic.
4. If the Service statues is Stopped, click Start. If it is Started, click Stop and click start to restart it.

Suggestion 2: Register WMI Components

=================================

1. Click start -All Programs -Accessories. Right-click Command Prompt and click Run as an administrator.
2. Type the following command in the prompt window and press Enter after every line.

winmgmt /clearadap

winmgmt /kill

winmgmt /unregserver

winmgmt /regserver

winmgmt /resyncperf

Suggestion 3: Import WMI Registry Keys

=================================

Step 1: Back up Registry

1. Click Start, type "regedit" (without quotation marks) in the Open line, and click OK.
2. In the Registry Editor, click File menu, and click Export.
3. In the Save In list, select the folder where you want to save the backup.
4. In the File Name box, type a name for your backup file, such as "Options" or "Backup".
5. Click Save.

Step 2: Create and Run the Registry File

1. Click Start, type "notepad C:\register.reg" (without quotation marks) in the Open box, and then click OK. Choose Yes when you are prompted to create a new file.
2. Copy the following texts between the star marks and then paste them into the opened Notepad window:

***************BEGIN***************

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winmgmt]

"DisplayName"="Windows Management Instrumentation"

"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00

"Description"="Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start."

"ObjectName"="localSystem"

"ErrorControl"=dword:00000000

"Start"=dword:00000002

"Type"=dword:00000020

"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00

"ServiceSidType"=dword:00000001

"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,02,00,00,00,14,00,00,\

00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winmgmt\Parameters]

"ServiceDllUnloadOnStop"=dword:00000001

"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

77,00,62,00,65,00,6d,00,5c,00,57,00,4d,00,49,00,73,00,76,00,63,00,2e,00,64,\

00,6c,00,6c,00,00,00

"ServiceMain"="ServiceMain"

****************END****************

After you paste the above commands, please close the Notepad window. Choose Yes when you are prompted to save the file.

3. Click Start, type "C:\register.reg" (without quotation marks) and

press Enter to run the commands we have pasted.

4. When you receive a message box asking "Are you sure you want to add the

information in the REG file to the registry", choose "Yes"

5. You will receive another message box indicating "Information in the REG file has

been successfully entered into the registry"; please click "OK" to confirm.

6. Restart the computer.

Suggestion 4: System File Checker

=============================

1. If we have Windows Vista installation DVD disc, Please put it in the DVD/CD-ROM, if not, Please perform step 3 directly.
2. Click "Exit" if the auto-menu pops up.
3. Click start -All Programs -Accessories. Right-click Command Prompt and click Run as administrator.
4. Type "SFC /Scannow" (without quotation marks) in the "Open" box, and click "OK". Note: There is a space between "SFC" and "/Scannow". This command will take several minutes to complete and may require access to the Windows installation source files.

Hope it helps." Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."