Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

Anonymous
2009-05-28T15:30:24+00:00

Good morning.

Stand alone Vista SP2 Fails.

Using Windows6.0-KB948465-X86.exe file version 6.0.6002.18005  downloaded 5/26/09 2:03pm Central

"Installation was not successful"   "No such interface supported"   Details - "Error: E_NOINTERFACE(0x80004002)"

I follow the Go online to learn more... link.

Resolution 1: Install the stand-alone package...  -  I am using the Standalone Package

Resolution 2: Run the System Update Readiness Tool - I did. No change, install still fails.

Resolution 3: Close or disable any applications...  - I did. No change, install still fails.

Resolution 4: Uninstall any security applications...   I did. No change, install still fails.

I have also run a check disk and run the SFC command to scan for corruption.  No change, install still fails.

This particular PC is a Gateway with pre-installed Vista Ultimate.  I installed SP1 via Windows Update a ways back.  It currently has all critical Windows Updates installed, exception of todays Windows Defender updates.

I have NOT installed: IE8, Windows Power Shell 1.0, Office Live Add-in, Windows DreamScene Pack #3, Windows Sound Schemes, Windows Live Essentials nor any of the 34 Language Packs

The PC has been scanned by multiple commercial grade malware programs, with the PC active and with the drive attaches to another machine. It is clean.

The PC is connected to a USB keyboard and wireless Logitech Mouse via a DVI/USB KVM device. (There is no Logitech software installed)

There are no other external devices attched to the PC. The printer is via wireless network.

UAC is turned off.

The hard drive has the main partition "Drive C" and the recovery partition "Drive H"

The DVD/RW is "Drive I"

The Card Reader in the PC has Drives D thru G

The Card Reader on the wireless HP C6180 shows as a network drive Z

Please send help.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2009-12-24T03:26:23+00:00

I realize many of you may have given up and just reinstalled Vista or moved on to W7 at this point.

I was having the same issues as Coherent Computer Solutions.  I had narrowed the issue(s) down similarly and had gotten to the point where it seemed likely to me that the WMI issues were somehow related to the inability to install SP2.  I too was getting "Can’t Collect Information.  Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing."  Attempting to install Vista SP2 consistently wound up with "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"  I had tried all the other suggestions found throughout this thread, especially in the sixth post.

I had already run the command "net localgroup Administrators LocalService /add" to resolve some problems with network connectivity.  I was receiving the message "Connection status: unknown.  Server execution failed"  when attempting to launch the Network and Sharing Center.  The "net localgroup Adminsitrators....." command fixed this beautifully.

But I was still getting the WMI error(s) and, as mentioned, also attributed the inability to install SP2 (No such interface supported) as being probably related to this. More digging and wmidiag showing similar errors reinforced this belief.  Finally, a bit more searching turned up this command:

net localgroup administrators NetworkService /ADD

Make sure to run it from an elevated command prompt (right-click and run as Administrator).  But, after running this command, msinfo32 worked perfectly and, lo and behold, Vista SP2 installed cleanly (and rather quickly, actually).  I hope this helps someone else out there and thanks to Coherent Computer Solutions for the msinfo32 WMI lead.  Happy holidays to all.

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  1. Anonymous
    2009-07-31T13:57:38+00:00

    Thanks for the reply.

    I finally was successful by the following:

    1. Downloading the standalone SP2,
    2. Re-starting with no network, and
    3. Shutting down my A/V.

    Thanks again!

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  2. Anonymous
    2009-07-25T07:13:15+00:00

    Sorry for long dely, been in overlad status this last week.

    No joy on those attempts.

    Any other thoughts?

    Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."

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  3. Anonymous
    2009-07-14T17:03:11+00:00

    Seeing as the only successful result so far is to reinstall/reload the OS, I'll either get an OEM disc from torrents, or wait for Windows 7. This computer is due for a reinstall anyways because there is too much junk that needs to be removed.

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  4. Anonymous
    2009-07-14T07:06:27+00:00

    Stepping on the soapbox. Hard to believe it's been over 6 weeks now and it seems that the only real solution is to do a clean reinstall of Vista. But since neither Microsoft nor Gateway will supply an OEM disc that's not possible. I'm getting close to the Bittorrent option, unfortunately. Microsoft says call Gateway, Gateway says call Microsoft. They give the illusion of a solution while blocking any real solution. Anyone read Catch-22 by Joseph Heller? It's a critique of bureaucratic operation and reasoning, involving contradictory circular logic. I really don't recall any past Windows Service Packs being such a pain to install. Granted they may have broken somethings, but that is to be expected with major patches of any software. But to have such issues with the actual installing of one on machines past the clean install stage? What happend, Microsoft? Stepping off the soapbox. Seems this thread is becoming a collection of anything and everything one can try to get SP2 installed. SpiritX I'm pretty **** about keeping device drivers updated, but you never know. I'll double check everything. At each attempt I've uninstalled my security software to avoid any issues. Seems to me that Microsoft should write the updates to override any protest or blocks by other software, but hey that's just me. As opposed to past service packs, it seems that Microsoft is going to great pains to make sure security software is disabled. Yes, Windows Installer CleanUp comes in real handy with an uninstall is jacked up and one can not reinstall something. When I have some time a bit later this week I'll run through your steps, it can't hurt. Run the standalone as Administrator You mentioned this and JimNorgate posted it several days ago on this thread. Somehow I missed it. He said it worked for him. Unless I posted here that I did and missed the comment when reviewing the thread, I don't think any MS people have suggested it and I don't think I tried it. I'll give that a shot. It's beyond me why Windows would not run a service pack in Administrator Mode by default or that it shuld be required to be run that way. I'll also give the following a shot later this week as well, though it seems I've done some of it: Did some more research on the Windows Management Instrumentation software issue that my issue seems to be tied to. See my May 31st 12:25am post on this thread. "Msinfo32: Response - Can’t Collect Information Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing." From http://social.technet.microsoft.com/Forums/en-US/itprovistasetup/thread/2958c491-d459-4ad0-b3e3-088f31db85b0 Tim Quan MSFTposted on November 06, 2007: Text within {} added by me from msbeen67's post to provide coherency.

    "First let’s try msbenn67’s suggestion to repair the WMI service in Vista.

    { I'm have the same issue. Here's what I have done so to attempt to solve. However, this didn't work.

    1. Start the computer in Safe Mode without networking. 2. Open a command prompt as administrator 3. Type "net stop winmgmt" without quotes and press enter to make certain the wmi service is not running. 4. Go to the windows\system32\WBEM\ and rename the Repository folder or delete all of its contents. 5. Restart the system to normal mode. 6. Open a command prompt as administrator. 7. Type "net stop winmgmt" without quotes and press enter to stop the wmi service. 8. Type winmgmt /resetRepository and restart the system. 9. Test the event viewer

    I've also tried changing permissions for root to all local services and netwrok services full access.

    Nothing has worked so far. If anyonw has other ideas, please let me know. I don't want to reinstall again.}

    If the issue persists, please try the suggestions below:

    Suggestion 1: Restart WMI Service

    =============================

    1. Click Start, type services.msc and press Enter.
    2. Double-click Windows Management Instrumentation.
    3. Make sure the Startup type is Automatic.
    4. If the Service statues is Stopped, click Start. If it is Started, click Stop and click start to restart it.

    Suggestion 2: Register WMI Components

    =================================

    1. Click start -All Programs -Accessories. Right-click Command Prompt and click Run as an administrator.
    2. Type the following command in the prompt window and press Enter after every line.

    winmgmt /clearadap

    winmgmt /kill

    winmgmt /unregserver

    winmgmt /regserver

    winmgmt /resyncperf

    Suggestion 3: Import WMI Registry Keys

    =================================

    Step 1: Back up Registry

    1. Click Start, type "regedit" (without quotation marks) in the Open line, and click OK.
    2. In the Registry Editor, click File menu, and click Export.
    3. In the Save In list, select the folder where you want to save the backup.
    4. In the File Name box, type a name for your backup file, such as "Options" or "Backup".
    5. Click Save.

    Step 2: Create and Run the Registry File

    1. Click Start, type "notepad C:\register.reg" (without quotation marks) in the Open box, and then click OK. Choose Yes when you are prompted to create a new file.
    2. Copy the following texts between the star marks and then paste them into the opened Notepad window:

    ***************BEGIN***************

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winmgmt]

    "DisplayName"="Windows Management Instrumentation"

    "ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

    74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

    00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

    6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00

    "Description"="Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start."

    "ObjectName"="localSystem"

    "ErrorControl"=dword:00000000

    "Start"=dword:00000002

    "Type"=dword:00000020

    "DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00

    "ServiceSidType"=dword:00000001

    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,02,00,00,00,14,00,00,\

    00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winmgmt\Parameters]

    "ServiceDllUnloadOnStop"=dword:00000001

    "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

    00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

    77,00,62,00,65,00,6d,00,5c,00,57,00,4d,00,49,00,73,00,76,00,63,00,2e,00,64,\

    00,6c,00,6c,00,00,00

    "ServiceMain"="ServiceMain"

    ****************END****************

    After you paste the above commands, please close the Notepad window. Choose Yes when you are prompted to save the file.

    1. Click Start, type "C:\register.reg" (without quotation marks) and

    press Enter to run the commands we have pasted.

    1. When you receive a message box asking "Are you sure you want to add the

    information in the REG file to the registry", choose "Yes"

    1. You will receive another message box indicating "Information in the REG file has

    been successfully entered into the registry"; please click "OK" to confirm.

    1. Restart the computer.

    Suggestion 4: System File Checker

    =============================

    1. If we have Windows Vista installation DVD disc, Please put it in the DVD/CD-ROM, if not, Please perform step 3 directly.
    2. Click "Exit" if the auto-menu pops up.
    3. Click start -All Programs -Accessories. Right-click Command Prompt and click Run as administrator.
    4. Type "SFC /Scannow" (without quotation marks) in the "Open" box, and click "OK". Note: There is a space between "SFC" and "/Scannow". This command will take several minutes to complete and may require access to the Windows installation source files.

    Hope it helps." Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."

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