Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

Anonymous

Good morning.

Stand alone Vista SP2 Fails.

Using Windows6.0-KB948465-X86.exe file version 6.0.6002.18005 downloaded 5/26/09 2:03pm Central

"Installation was not successful" "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

I follow the Go online to learn more... link.

Resolution 1: Install the stand-alone package... - I am using the Standalone Package

Resolution 2: Run the System Update Readiness Tool - I did. No change, install still fails.

Resolution 3: Close or disable any applications... - I did. No change, install still fails.

Resolution 4: Uninstall any security applications... I did. No change, install still fails.

I have also run a check disk and run the SFC command to scan for corruption. No change, install still fails.

This particular PC is a Gateway with pre-installed Vista Ultimate. I installed SP1 via Windows Update a ways back. It currently has all critical Windows Updates installed, exception of todays Windows Defender updates.

I have NOT installed: IE8, Windows Power Shell 1.0, Office Live Add-in, Windows DreamScene Pack #3, Windows Sound Schemes, Windows Live Essentials nor any of the 34 Language Packs

The PC has been scanned by multiple commercial grade malware programs, with the PC active and with the drive attaches to another machine. It is clean.

The PC is connected to a USB keyboard and wireless Logitech Mouse via a DVI/USB KVM device. (There is no Logitech software installed)

There are no other external devices attched to the PC. The printer is via wireless network.

UAC is turned off.

The hard drive has the main partition "Drive C" and the recovery partition "Drive H"

The DVD/RW is "Drive I"

The Card Reader in the PC has Drives D thru G

The Card Reader on the wireless HP C6180 shows as a network drive Z

Please send help.

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Anonymous

I realize many of you may have given up and just reinstalled Vista or moved on to W7 at this point.

I was having the same issues as Coherent Computer Solutions. I had narrowed the issue(s) down similarly and had gotten to the point where it seemed likely to me that the WMI issues were somehow related to the inability to install SP2. I too was getting "Can’t Collect Information. Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing." Attempting to install Vista SP2 consistently wound up with "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)" I had tried all the other suggestions found throughout this thread, especially in the sixth post.

I had already run the command "net localgroup Administrators LocalService /add" to resolve some problems with network connectivity. I was receiving the message "Connection status: unknown. Server execution failed" when attempting to launch the Network and Sharing Center. The "net localgroup Adminsitrators....." command fixed this beautifully.

But I was still getting the WMI error(s) and, as mentioned, also attributed the inability to install SP2 (No such interface supported) as being probably related to this. More digging and wmidiag showing similar errors reinforced this belief. Finally, a bit more searching turned up this command:

net localgroup administrators NetworkService /ADD

Make sure to run it from an elevated command prompt (right-click and run as Administrator). But, after running this command, msinfo32 worked perfectly and, lo and behold, Vista SP2 installed cleanly (and rather quickly, actually). I hope this helps someone else out there and thanks to Coherent Computer Solutions for the msinfo32 WMI lead. Happy holidays to all.

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59 additional answers

Anonymous

2009-06-04T16:35:37+00:00

**No reply at all... (Isn't there a song about that?)**It's been four days since a Microsoft person has responded. Are you stumped? Or as I have come to believe, Microsoft has a serious issue with the SP related to the two scenarios I site below. I suspect that you have been told not to address it until a resolution can be found.

Dual Boot

Why are no Microsoft people addressing the potential issue with maunufacture OS installs and Vista SP2? It seem to be more related to systems that have a "System Recovery" partition in addition to the Vista install. This makes it a dual boot system, which SP2 appears to be having issues with. From http://support.microsoft.com/kb/971204/ "the SP2 installer will be unable to uniquely identify the correct system boot files". There are other forums and reply from MS indicating an issue with SP2 installing on Dual Boot systems.

Imaged/cloned drivesThe other potential problem is that PC mfg's clone/image the drives. This is a problem as sited in http://support.microsoft.com/kb/971204/ Full text on my May 28 post on this thread.

"When you install Vista SP2, the Vista SP2 installer must update the system boot files. If third-party disk management tools are used to "clone" disks or partitions, the SP2 installer will be unable to uniquely identify the correct system boot files."

PC mfg's don't give an operating system disc anymoreUnfortunately most PC mfg's don't supply an Operating System disc. Dell provides an OS disc. I believe they are the only one.

Typically you are lucky if you get more than a restore partition and a prompt to run a program to burn restore discs. I find that most of my clients fail to do that.

I've never been able to get a PC manufacture to send an OS disc (except Dell), only a set of factory restore discs for that PC. All it will do is put the factory image back on the drive.

Microsoft's resolution to thisConsidering that frequently the only answer is to do an in place upgrade or a clean install, Microsoft should require PC mfg's to provide a disc at the time of sale. Or perhaps Microsoft should allow ISO's to be downloaded from Microsoft's site

Copies of all Microsoft Operating Systems are already available via War*ez sites, BitTorrent and the like. Why not give us the ability to get an ISO that we know is clean and has not been modified in anyway?

Please pass this on to the powers that be.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-06-03T03:55:55+00:00

I also have the same problem with an ASUS laptop. Vista 32-bit Home Premium, pre installed by the factory, no actual install disc. This computer has SP1, which installed fine when it came out, and it has every update possible. I tried all the solutions Microsoft has like anyone else on this thread has done, and not getting any success. My desktop installed SP2 fine, but it is a custom build that I did. It seems Microsoft has to do some research into this if many computers with pre-installed OS's are having this problem.
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Anonymous

2009-06-02T14:18:18+00:00

Anyone?

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-06-01T04:34:26+00:00

I just realized I failed to mention that I ran SFC and it found no integrity violations, if I recall the phrase correctly.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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