Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

Anonymous

Good morning.

Stand alone Vista SP2 Fails.

Using Windows6.0-KB948465-X86.exe file version 6.0.6002.18005 downloaded 5/26/09 2:03pm Central

"Installation was not successful" "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

I follow the Go online to learn more... link.

Resolution 1: Install the stand-alone package... - I am using the Standalone Package

Resolution 2: Run the System Update Readiness Tool - I did. No change, install still fails.

Resolution 3: Close or disable any applications... - I did. No change, install still fails.

Resolution 4: Uninstall any security applications... I did. No change, install still fails.

I have also run a check disk and run the SFC command to scan for corruption. No change, install still fails.

This particular PC is a Gateway with pre-installed Vista Ultimate. I installed SP1 via Windows Update a ways back. It currently has all critical Windows Updates installed, exception of todays Windows Defender updates.

I have NOT installed: IE8, Windows Power Shell 1.0, Office Live Add-in, Windows DreamScene Pack #3, Windows Sound Schemes, Windows Live Essentials nor any of the 34 Language Packs

The PC has been scanned by multiple commercial grade malware programs, with the PC active and with the drive attaches to another machine. It is clean.

The PC is connected to a USB keyboard and wireless Logitech Mouse via a DVI/USB KVM device. (There is no Logitech software installed)

There are no other external devices attched to the PC. The printer is via wireless network.

UAC is turned off.

The hard drive has the main partition "Drive C" and the recovery partition "Drive H"

The DVD/RW is "Drive I"

The Card Reader in the PC has Drives D thru G

The Card Reader on the wireless HP C6180 shows as a network drive Z

Please send help.

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Anonymous

I realize many of you may have given up and just reinstalled Vista or moved on to W7 at this point.

I was having the same issues as Coherent Computer Solutions. I had narrowed the issue(s) down similarly and had gotten to the point where it seemed likely to me that the WMI issues were somehow related to the inability to install SP2. I too was getting "Can’t Collect Information. Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing." Attempting to install Vista SP2 consistently wound up with "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)" I had tried all the other suggestions found throughout this thread, especially in the sixth post.

I had already run the command "net localgroup Administrators LocalService /add" to resolve some problems with network connectivity. I was receiving the message "Connection status: unknown. Server execution failed" when attempting to launch the Network and Sharing Center. The "net localgroup Adminsitrators....." command fixed this beautifully.

But I was still getting the WMI error(s) and, as mentioned, also attributed the inability to install SP2 (No such interface supported) as being probably related to this. More digging and wmidiag showing similar errors reinforced this belief. Finally, a bit more searching turned up this command:

net localgroup administrators NetworkService /ADD

Make sure to run it from an elevated command prompt (right-click and run as Administrator). But, after running this command, msinfo32 worked perfectly and, lo and behold, Vista SP2 installed cleanly (and rather quickly, actually). I hope this helps someone else out there and thanks to Coherent Computer Solutions for the msinfo32 WMI lead. Happy holidays to all.

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59 additional answers

Anonymous

2009-07-07T14:58:21+00:00

Had the same problem, right clicked on the standalone and ran as administrator, Bobs yr uncle and Shiela's yr aunt!
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Anonymous

2009-07-06T14:55:12+00:00

?

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-07-01T09:36:16+00:00

Well, what now? See the e-mail reply below.

Microsoft won't send a disc. Gateway won't send a disc. It seems to me that Microsoft really ought to support their product. The consumer should not be caught in the middle on this.

It was nice of them not to tell me they cancelled the order on the 18th untill I sent a request asking for an update.

I have been very patient. But I am getting rather peeved off at this point.

It's time for Microsoft to step up to the plate send out OEM discs if needed. What is the issue here? What is the risk to Microsoft? I gave my cc# and was willing to pay $30 for it.

I'm trying to do something legitimate here and all that is happening is I am being pushed to use an illegal torrent copy. Nice going Microsoft.

SBC Replace <*** Email address is removed for privacy ***>

to"xxxxxxx" <xxxxxxxxx>

dateMon, Jun 29, 2009 at 5:43 PM

subjectRe: Update? Order Number: 8000178778 (KMM14991516I14L0KM)

Jun 29 (1 day ago)

Hello,

This is in response to your email regarding the status of your media replacement request for Microsoft Windows Vista Ultimate Edition.

Thank you for your media replacement request. Our tracking system indicates that the Certificate of Authenticity (COA) information you provided is supported through the Original Equipment Manufacturer (OEM), as they are licensed for your software. Your order was cancelled on 6/18/2009, as we are unable to support OEM software through the SBC Replacement Program.

Please contact your PC manufacturer, GATEWAY, INC., directly for replacement media. For more information about Original Equipment Manufacturer (OEM), please visit:

http://support.microsoft.com/default.aspx?pr=oemphone or visit your PC Manufacturer's website for details

Be advised that part of the OEM and Microsoft agreement is to allow OEMs to provide support for products they have pre-installed on a computer. This agreement was made because OEMs often modify and pre-install Microsoft software on computers to ensure the computers and software compatibility and to take full advantage of the computer?s hardware.

Because of this agreement, OEM software is not available through the SBC Replacement Program. We sincerely apologize for any inconvenience this matter may have caused.

If we may be of further assistance, please respond to this message. Our office hours are Monday-Friday from 8:00 AM to 5:00 PM Pacific Standard Time. Thank you for contacting Microsoft.

Matthew

Microsoft System Builder Component Replacement Team

E-mail: *** Email address is removed for privacy ***

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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Anonymous

2009-06-27T15:39:22+00:00

On the OEM disc I ordered from the link noted earlier in this thread: 7 business days into the up to 5 business days to process the order and nothing. No charge on my card and no e-mail other than the one confirming the order.

On the reply e-mail to the e-mail support person at Microsoft: 16 days and no reply to my request for an OEM disc.

On the SQL suggestions: No go. Thanks for the suggestions.

Microsoft Partner - "Gentlemen, you can't fight in here! This is the War Room."
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