Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

I'm still hoping an MS person can comment on my post on this thread from Thursday, May 28, 2009 7:18 PM    Re: http://support.microsoft.com/kb/971204/

Regarding issues with imaged installs. This would seem to impact any branded PC out there with the original factory install. 

As time passes since release of SP2, I am seeing more people with factory installs having issues with the SP2 intstall.  My assumption is that we won't see many initially becuse most people directly downloading it and installing will likely be running off their own installs of Vista not the factory installs.

Ran WU reinstall again:

"Install is not needed since Windows Update Agent is already installed"

I re-registered the Windows Update dll's again.

Clean Boot Mode:  Install failed.

Did Msinfo32:  Response -  Can’t Collect Information     Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.

I stopped Windows Management Instrumentation service, renamed Repository, restarted service and Repository was recreated.   MSINOF32 still does not function.

Did:  winmgmt  /salvagerepository   Response - WMI repository is consistant

I re-registered the dll's and exe's in the Wbem folder using the following:

cd /d %windir%\system32\wbem

for %i in (*.dll) do RegSvr32 -s %i

for %i in (*.exe) do %i /RegServer

Still same issue.

Tried:

CD %windir%\system32\wbem

Mofcomp.exe cimwin32.mof

Regsvr32 /s wbemupgd.dll

Regsvr32 /s wbemsvc.dll

wmiprvse /regserver

I ran WMIDiag ver 2   I can e-mail Logs to any MS support people that wants to see them.

It seems to me that I did a couple other things but failed to note them and thus forgot what they were.

It seems like getting Windows Management Instrumentation functioning properly may be the key to the issue.

I do not have a Vista Ultimate disc handy to do anything requiring the disc. Gatway provides only a restore partition.

I do have other Vista discs in my pile, if I can do something using them to repair this issue with MSINFO32

FYI - Using the same installer file, I installed SP2 on a clients Dell Laptop with a clean install of Vista Prem 32bit using the Vista disc Dell provides. (Only SP1 and drivers were installed.)

I'll be forwarding this info along with screenshots and log files to the support rep who's reply to my e-mail was posted above.

Hello Coherent Computer Solutions Ink, 

 Thank you for your reply!

 Please let us know status with upgrading to SP2 in regards to the steps provided above.  Thanks!

---

James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Thanks for the suggestions.  They have been tried previously with no success.

Following is the reply I got from MS Support.  I have blanked out the support number and his e-mail address.

It seems to mirror Error_Counters reply.

Dear David,

Thank you for contacting Microsoft Online Support Service. My name is Leonard Zhou, and I am glad to work with you. For your reference, the case ID for this service request is SRX1xxxxxxx46. You can contact me by sending an email to *** Email address is removed for privacy *** with the case ID in the subject line.

From the problem description, I understand that Vista Service Pack 2 failed to install with error message "Installation was not successful" "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)", although you have tried to install its standalone installer package, run System Readiness Tool, disable any applications, uninstall any security applications, check disk, run SFC, register the Windows Update DLL's files, install in safe mode, install all critical updates, involving SP1. If there has been any misunderstanding, please let me know.

I understand the inconvenience you have experienced. Please be assured that I will do my best to help you.

Before going on, I would like to confirm what you have noticed after running SFC. Have you seen some indicated there are some corrupted system files? I would apprecaite if you can help me confirm it.

The issue may occur if one of the following factors is true:

1. Update Agent 3.0 is not installed properly.
2. Some DLL files are corrupted, and failed to be fixed after the first attempt.

At this point, I suggest we can try the following steps.

Suggestion 1: Reinstall Windows Update Agent 3.0

=====================================

1. Download the file from the following link:

http://download.windowsupdate.com/windowsupdate/redist/standalone/7.2.6001.784/windowsupdateagent30-x86.exe

2. Save the file to "D:".
3. Click "Start" ->" Run", type: "D:\WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press "Enter" to install the Windows Update engine.

NOTE: There is a space between "D:\WindowsUpdateAgent30-x86.exe" and "/wuforce".

Suggestion 2: Register DLL files again

=======================

1. Click the "Start" Button, click "All programs", and click "Accessories".
2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Please enter the following command, and press enter.

REGSVR32 WUAUENG.DLL

You will get a "DllRegisterServer in wuaueng.dll succeeded" window.

4. Then, please move on to enter the following commands one by one. A success notification will be received after each command.

REGSVR32 WUAPI.DLL

REGSVR32 ATL.DLL

REGSVR32 WUCLTUX.DLL

REGSVR32 WUPS.DLL

REGSVR32 WUPS2.DLL

REGSVR32 WUWEBV.DLL

If Windows Vista SP2 still cannot be installed, I suggest downloading the Standalone Installer and installing it in Clean Boot Mode. If you still keep its standalone installer well, please skip the step 3 and do the step 4 directly.

Step 3: Download Windows Vista SP2 Standalone Installer

====================================================

1. Download Windows Vista SP2 Standalone Installer from the link below according to the System Type:

Windows Vista Service Pack 2 Five Language Standalone for Windows Vista 32-bit (KB948465) (Size: 348.3 MB)

http://www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&DisplayLang=en

Windows Vista Service Pack 2 Five Language Standalone for Windows Vista 64-bit (KB948465) (Size: 577.4 MB)

http://www.microsoft.com/downloads/details.aspx?FamilyID=656c9d4a-55ec-4972-a0d7-b1a6fedf51a7&DisplayLang=en

If you have a dial-up connection, I believe it will be inconvenient to download the Standalone Installer due to its large size. If you have a US or Canada address, we can order a SP2 CD for you free of charge. In order to deliver the CD to you as soon as possible, I need to verify your current shipping address.

Name to ship to (if not you):

Street address:

City:

State:

Zip Code:

Phone (for the shipping company to use, should they need to contact you):

If you don't have a US or Canada address, please contact the local support from the following link to order the SP2 CD. Thanks for your understanding.

http://support.microsoft.com/common/international.aspx

Step 4: Install Windows Vista SP2 in Clean Boot Mode

=========================================

Please disable all startup items and third party services when booting to avoid conflict when installing Windows Vista SP2.

1. Click "Start", type: MSCONFIG in the search box and press Enter.

Note: Please click "Continue" if the "User Account Control" window pops up.

2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click "Startup", click "Disable All", click "OK" and restart the computer.

Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

4. Please double click the downloaded Standalone Installer and follow the instructions to install Windows Vista SP2.

To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.

If the issue persists, please collect a screenshot of the error message, the latest System Information and CheckSUR log for further research. Please be sure that the information does not contain any of your confidential and private information. It's for troubleshooting purposes only. Thank you for understanding.

How to capture a Screenshot

======================

1. When the error appears, please press the Print Screen key (PrtScn) on the keyboard.
2. Click "Start", point to "All Programs", point to "Accessories" and then click "Paint".
3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save". The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: screenshot.

Note: Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box. Save the screenshot file to the Desktop.

System Information

===============

The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to start the System Information.
2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.
3. Right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder".

CheckSUR Log

===============

1. Click Start Button, click Computer
2. Double click (C:)
3. Open Windows Folder -> Logs folder -> CBS folder. You will see the CheckSUR.log in the CBS folder.
4. Double click it. It will be opened by Notepad
5. Click on the "File" menu and then click on the "Save As".
6. From the left panel, click "Desktop" and click the Save button.
7. Right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder".

Please send the above files to *** Email address is removed for privacy ***.

Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or a Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking "Attach".

After obtaining the information, I will research it and get back to you as soon as possible. Please take your time with the steps and let me know the results at your earliest convenience. If there are any questions or concerns, feel free to contact me.

I look forward to your reply.

Leonard

*** Email address is removed for privacy ***

Microsoft Windows Vista Support Professional

Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my manager, Roger at *** Email address is removed for privacy ***