Vista SP2 Update Fails - "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

Anonymous

Good morning.

Stand alone Vista SP2 Fails.

Using Windows6.0-KB948465-X86.exe file version 6.0.6002.18005 downloaded 5/26/09 2:03pm Central

"Installation was not successful" "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)"

I follow the Go online to learn more... link.

Resolution 1: Install the stand-alone package... - I am using the Standalone Package

Resolution 2: Run the System Update Readiness Tool - I did. No change, install still fails.

Resolution 3: Close or disable any applications... - I did. No change, install still fails.

Resolution 4: Uninstall any security applications... I did. No change, install still fails.

I have also run a check disk and run the SFC command to scan for corruption. No change, install still fails.

This particular PC is a Gateway with pre-installed Vista Ultimate. I installed SP1 via Windows Update a ways back. It currently has all critical Windows Updates installed, exception of todays Windows Defender updates.

I have NOT installed: IE8, Windows Power Shell 1.0, Office Live Add-in, Windows DreamScene Pack #3, Windows Sound Schemes, Windows Live Essentials nor any of the 34 Language Packs

The PC has been scanned by multiple commercial grade malware programs, with the PC active and with the drive attaches to another machine. It is clean.

The PC is connected to a USB keyboard and wireless Logitech Mouse via a DVI/USB KVM device. (There is no Logitech software installed)

There are no other external devices attched to the PC. The printer is via wireless network.

UAC is turned off.

The hard drive has the main partition "Drive C" and the recovery partition "Drive H"

The DVD/RW is "Drive I"

The Card Reader in the PC has Drives D thru G

The Card Reader on the wireless HP C6180 shows as a network drive Z

Please send help.

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Anonymous

I realize many of you may have given up and just reinstalled Vista or moved on to W7 at this point.

I was having the same issues as Coherent Computer Solutions. I had narrowed the issue(s) down similarly and had gotten to the point where it seemed likely to me that the WMI issues were somehow related to the inability to install SP2. I too was getting "Can’t Collect Information. Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing." Attempting to install Vista SP2 consistently wound up with "No such interface supported" Details - "Error: E_NOINTERFACE(0x80004002)" I had tried all the other suggestions found throughout this thread, especially in the sixth post.

I had already run the command "net localgroup Administrators LocalService /add" to resolve some problems with network connectivity. I was receiving the message "Connection status: unknown. Server execution failed" when attempting to launch the Network and Sharing Center. The "net localgroup Adminsitrators....." command fixed this beautifully.

But I was still getting the WMI error(s) and, as mentioned, also attributed the inability to install SP2 (No such interface supported) as being probably related to this. More digging and wmidiag showing similar errors reinforced this belief. Finally, a bit more searching turned up this command:

net localgroup administrators NetworkService /ADD

Make sure to run it from an elevated command prompt (right-click and run as Administrator). But, after running this command, msinfo32 worked perfectly and, lo and behold, Vista SP2 installed cleanly (and rather quickly, actually). I hope this helps someone else out there and thanks to Coherent Computer Solutions for the msinfo32 WMI lead. Happy holidays to all.

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59 additional answers

Anonymous

2009-05-30T01:03:51+00:00

Hi there,

I can feel your pain trying to get SP2 installed on your Computer and you seem to have trired almost everything that are performed to troubleshoot Service pack installations. As a last option, try the steps in the following article.

http://support.microsoft.com/kb/956708

Please let me know whether it works.
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Anonymous

2009-05-29T15:05:08+00:00

Install failed in safe mode as well.
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Anonymous

2009-05-28T19:18:34+00:00

Does this mean that any Branded PC with the OS preinstalled will fail the SP2 install? Clearly they use imaging/cloning software.

Most mfg's only supply restore CD's, no actual operating system CD for a clean install.

EDIT: I did also re-register the Windows Update DLL's just in case.

EDIT 2: I failed to indicate this is the 32bit flavor

http://support.microsoft.com/kb/971204/

Cause:

When you install Vista SP2, the Vista SP2 installer must update the system boot files. If third-party disk management tools are used to "clone" disks or partitions, the SP2 installer will be unable to uniquely identify the correct system boot files.

Resolution:

To work around this issue, turn off the computer and physically unplug all drives that are not required for starting Windows. Power up the computer and restart the service pack installation.

If the workaround is not successful, the alternative is to perform a clean-install.
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Anonymous

2009-05-28T17:49:41+00:00

You are not alone, I have exactly the same problem and have gone through the same remedial steps - all without success.

My case involves a Dell Inspiron 1520 laptop, single drive, the local HD C: preinstalled Vista Home Premium.

The laptop has been regularly updated with all Microsoft Upates.

I completely removed my AV application (Symantec Endpoint) and tried again, no luck.

Oh, and I used regsvr32 to reregister all the relevant DLLs as per a post elsewhere in MS Answers - made no difference at all.

Another attempt, another failure - the downloaded ISO image of RTMSP2.0 failed with the same error.
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